Accounts Receivable Manager in Taylorville, Illinois at Joink

Job Title: Accounts Receivable Manager

Classification: Exempt, Salary

Location: Taylorville, IL (Will consider Terre Haute, IN and Remote Applicants)

POSITION SUMMARY

We are seeking an experienced Accounts Receivable Manager with a strong background in telecommunications (preferably FTTH/fiber) to lead billing, collections, and revenue assurance processes. This role is critical to optimizing cash flow, minimizing bad debt, and ensuring accurate customer billing across residential and enterprise fiber services. This position will work cross-functionally with finance, operations, and customer support teams.

REPORTS TO

• Controller

SUPERVISES

• Accounts Receivable Team
• May lead, train, or participate in work team assignments

ESSENTIAL FUNCTIONS

AR, Collections & Non-Pay Lifecycle Management

• Lead day-to-day accounts receivable operations, including invoicing, collections, and cash application
• Own and manage the full Non-Pay lifecycle, including:
• Payment reminders and delinquency notifications (email, SMS, automated outreach)
• Service suspension workflows for overdue accounts
• Disconnect processes in compliance with company policy and regulatory requirements
• Monitor aging reports and drive proactive collections strategies to reduce DSO
• Manage escalated customer billing disputes and ensure timely resolution
• Establish credit policies, limits, and risk mitigation practices
• Partner with Customer Care and Operations to ensure a consistent customer experience during collections and service interruptions

Telecom Billing Oversight

• Oversee fiber billing systems (subscription-based, usage-based, and installation fees)
• Ensure accurate invoicing for FTTH services, including recurring revenue and one-time charges
• Work closely with provisioning and operations teams to align billing with service activation
• Identify and resolve revenue leakage issues (installation credits, disconnect errors, etc.)

Process Improvement & Systems

• Implement best practices in billing automation, AR workflows, collections tools, and dunning strategies
• Optimize dunning sequences and suspension triggers to balance cash collection and customer retention
• Drive process improvements to ensure scalability during network expansion
• Partner with IT/finance systems teams on ERP and billing system enhancements

Reporting & Compliance

• Prepare and analyze AR aging, DSO, bad debt reserves, and cash forecasts
• Track and report on dunning effectiveness, suspension rates, reconnects, and disconnect trends
• Maintain compliance with revenue recognition standards (ASC 606 exposure is a plus)
• Support audits by providing documentation and analysis

Leadership

• Manage and develop AR/billing team
• Set KPIs including collection rates, DSO, delinquency roll rates, and non-pay churn
• Collaborate cross-functionally with Finance, Sales, Customer Success, and Operations

KNOWLEDGE, SKILLS, QUALIFCATIONS AND ABILITIES

• 5+ years in Accounts Receivable, with 2+ years in a leadership role
• Telecom experience required (FTTH, broadband, ISP, or cable strongly preferred)
• Direct experience managing non-pay processes (dunning, suspension, disconnect/reconnect)
• Deep understanding of subscription billing, recurring revenue, and customer lifecycle
• Experience with ERP/billing platforms
• Strong analytical skills and experience managing AR metrics (DSO, aging, write-offs)
• Excellent communication and problem-solving skills in a remote environment
• Knowledge of installation billing, service provisioning workflows, and outage credits
• Familiarity with revenue assurance and leakage prevention techniques

WORKING ENVIRONMENT

• Hours per week
• Office or remote

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to spend long hours using a computer/keyboard and/or phone. May involve prolonged periods of sitting, standing, or walking.

OTHER DUTIES

Please note that this job description is not a comprehensive list of all activities, duties or responsibilities the employee may be required to engage in for this job. These duties, activities, and responsibilities may change at any time with or without notice.

EEO STATEMENT

Joink is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability status, sexual orientation, gender identity, marital status, pregnancy, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.