Facilities Manager in Sacramento, California at SACRAMENTO NATURAL FOODS CO-OP

POSITION SUMMARY

The Facilities Manager develops, oversees, audits, and manages store facilities to support efficient operations and fosters a healthy, efficient, and positive work environment. The role is responsible for managing systems, equipment performance, and maintenance programs to ensure reliability, functionality, and cost-effectiveness across all store operations. This includes overseeing facility projects, vendor relations, and managing a maintenance and custodial team to ensure a clean and welcoming environment for all. The position upholds the Co-op’s standards for effectively developing and supporting their team, implementing efficient systems, and demonstrating outstanding leadership and performance management in a way that reflects the values of the Co-op and its cooperative identity.

DEPARTMENT Facilities and Maintenance

FLSA STATUS Exempt

REPORTS TO Store Manager

SUPERVISES Maintenance Assistant, and Custodians

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Upholds all Co-op policies, procedures, and expectations.
2. Position Responsibilities
3. Ensures the Facilities and Maintenance department operates effectively and efficiently; facilitates day-to-day operations and guarantees that performance standards are met, with employees consistently working toward their ideal and peak performance.
4. Leads a maintenance and custodial team to ensure a clean and inviting environment for everyone, regardless of background, in accordance with standards.
5. Stay current as a forklift and narrow aisle lift trainer, and Serv-Safe while managing renewal processes for other employees in compliance with standards.
6. Serves as a point of contact for third-party providers and businesses to effectively maintain facilities.
7. Processes invoices and negotiates competitive rates and services from third-party providers as needed.
8. Meets and exceeds our customers’ expectations for service and provides a welcoming environment for all people and diverse backgrounds, in accordance with the Co-op’s customer service standards.
9. Model, provide, and ensure customers receive prompt, safe, healthy, friendly, and courteous service in a professional manner that highlights our cooperative advantage.
10. Maintain a calm and friendly attitude with all customers and in every situation.
11. Monitor overall store conditions to ensure cleanliness, functionality, and the ability to meet operational needs and goals.
12. Addresses daily attendance issues according to procedure and reallocates labor as needed to meet the operating needs of the entire Co-op.
13. Managerial Duties
14. Creates, develops, communicates, implements, audits, and evaluates operating standards and procedures, making adjustments as needed.
15. Create training and development opportunities that enhance their skills, knowledge, and abilities.
16. Knows and adheres to all aspects of the Employee Handbook, current policies and procedures, safety program and collective bargaining agreements (CBA).
17. Establish clear expectations for direct reports and support to ensure expectations are exceeded.
18. Delegate and assign tasks for department personnel as needed and ensure tasks are completed.
19. Maintain prompt and clear communication with the Assistant Store Manager and Store Manager regarding problems, concerns, opportunities, recognition, and other important matters.
20. Supervise personnel work performance and conduct, and support the Co-op’s performance management practices as needed, following Co-op policies, procedures, labor regulations, and legal guidelines.
21. Demonstrate behaviors that align with the Co-op's values through supportive and participatory leadership, fostering cooperation, team building, and motivating employees to reach goals.
22. Organizes and leads regular team meetings.
23. Monitor and assist in ensuring that staff are properly dressed, including aprons and nametag, and are mentally and physically ready for their work shift upon arrival.
24. Help design and deliver training sessions for employees that improve and expand their skills, knowledge, and abilities. Ensure new hires receive proper and effective training.
25. Note absences, tardiness, shift changes, and other variances or patterns according to procedure. Reallocate labor as needed to meet operating needs.
26. Follow recruitment policies by screening and interviewing candidates according to established procedures.
27. Supports Sacramento Natural Foods Co-op’s marketing and outreach efforts and assists with marketing, outreach, and event activities as needed.
28. Model communication with staff that is timely, clear, direct, and respectful.
29. Demonstrate leadership behaviors to motivate staff and foster teamwork.
30. Treat staff fairly, equally, consistently, and with respect.
31. Conduct reviews with department staff to discuss job performance and develop action plans that address areas for improvement and areas of continued high performance.
32. Other Duties
33. Perform storewide cleaning and other projects as needed.
34. Attend meetings and events as needed.
35. Ensure that equipment repair and maintenance are communicated to the appropriate personnel and make adjustments until the equipment has been improved.
36. Maintain working knowledge of and the ability to perform all duties of direct reports.
37. Show support for cooperative values and principles every day.
38. Compile information and contribute to reports as needed.
39. Perform other duties and work in different departments as assigned. Supports other management functions as needed.
40. Knowledgeable about all core responsibilities of operational employees at Sacramento Natural Foods Co-op.
41. Must be available to work hours based on the needs of the business and their department.

ESSENTIAL QUALIFICATIONS

To successfully perform this job, an individual must be able to satisfactorily complete each essential duty. The requirements listed below are representative of the knowledge, skills, and abilities needed. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions.

1. Required Experience
2. 3 years of experience in customer service within a retail setting.
3. 3+ years in a supervisory or managerial role.
4. 3-5 years of experience in facilities maintenance, building operations, and construction/project oversight
5. Experience managing vendors, contractors, and service agreements
6. Working knowledge of building systems, including HVAC, refrigeration, plumbing, electrical, and lighting systems.
7. Preventive maintenance programs and equipment lifecycle management.
8. Experience in leading teams.
9. Previous experience in creating and developing effective procedural standards.
10. Language Ability
11. Understand complex instructions, emails, and memos.
12. Communicate effectively and respectfully with staff and customers, both orally and in writing.
13. Able to communicate effectively and respectfully with individuals from diverse backgrounds.
14. Effectively communicate information in one-on-one and small group settings to customers and colleagues.
15. Math Ability
16. Add and subtract two-digit numbers and multiply and divide by tens and hundreds mentally.
17. Perform these calculations using U.S. currency, weight, volume, and distance units.
18. Reasoning Ability
19. Use common sense to follow detailed written or spoken instructions.
20. Handle problems that involve a few specific variables in standardized situations.
21. Able to prioritize work tasks, multitask, and stay focused.
22. Capable of developing, executing, and refining procedures.
23. Computer and Calculator Skills
24. To succeed in this role, an individual should have knowledge of MS Word, Excel, and email software.
25. Education and Certification(s)
26. High school diploma or equivalent certification (GED).
27. Obtains and maintains adult CPR certification.

DESIRED QUALIFICATIONS

Desired knowledge, skills, ability and experience are not essential to be able to perform the essential duties of the position.

1. Bilingual or multilingual skills.
2. Understanding finances related to sales departments (margin, labor, sales per labor hour).
3. Experience in writing and creating department schedules.
4. Experience in handling labor contracts.
5. Interest in learning about or experience working with natural food retailers and/or cooperatives.

ESSENTIAL MENTAL REQUIREMENTS AND COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

1. Problem Solving
2. Identifies and resolves issues promptly.
3. Customer Service
4. Handles difficult or emotional customer situations.
5. Always communicate with respect.
6. Respond quickly to customer needs.
7. Responds to requests for service and help.
8. Managing People
9. Remains accessible and available to staff.
10. Delegates and directs tasks and assignments tactfully and efficiently.
11. Enhances staff skills and promotes growth.
12. Train and coach employees on their performance.
13. Constantly works to enhance supervisory skills.
14. Provide honest and clear feedback and communication.
15. Provide reviews and develop action plans as necessary, including timelines, and hold team members accountable.
16. Adaptability
17. Adjusts to shifts in the work environment.
18. Handles multiple priorities effectively.
19. Capable of handling frequent changes, delays, or unexpected events.
20. Attendance/Punctuality
21. Consistently shows up for work and is punctual.
22. Ensure work responsibilities are managed during absence.
23. Arrives punctually for meetings and appointments.
24. Dependability
25. Responds to management's direction.
26. Supports achieving department goals and expectations.
27. Completes tasks promptly.
28. Quality
29. Shows precision and completeness.
30. Seeks ways to enhance and promote quality.
31. Implements feedback to enhance performance.
32. Monitors their own work to ensure quality.
33. Demonstrated ability to handle multiple responsibilities in a fast-paced environment.
34. Quantity
35. Works fast and precisely with a sense of urgency.
36. Meets productivity standards.
37. It aims to increase productivity.
38. Safety and Security
39. Use equipment and materials correctly.
40. Protect the safety of yourself, co-workers, and Co-op patrons at all times.
41. Report any unsafe equipment or situations to the immediate supervisor immediately.
42. Report safety-related accidents and incidents immediately to a manager.
43. Follow all safety policies and procedures set by the company.
44. Operate equipment safely and correctly to prevent injury to yourself or others.
45. Follow all safe food handling guidelines as required by local, state, and federal laws.
46. Address customer service issues professionally

ESSENTIAL PHYSICAL REQUIREMENTS

The physical requirements described here are typical of what an employee must meet to successfully carry out the essential functions of this job. Reasonable accommodations can be provided to help individuals with disabilities perform these essential functions.

1. Daily Physical Demands
2. Sit and review information on a computer screen or on paper
3. Stand for a long period of time.
4. Use your hands to grasp, handle, or sense.
5. Reach out with your hands and arms.
6. Walk, climb, balance, and also stoop, squat, and kneel.
7. Lift and carry up to 30 pounds.
8. Talk and listen.
9. Frequent Physical Demands
10. Lift and/or move up to 50 pounds.
11. Specific Vision Ability
12. Close vision, distance vision, peripheral vision, and depth perception.
13. Must be able to work up to three nights per week and weekend shifts.

WORK ENVIRONMENT

The work environment described here is representative of what an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform those functions.

1. Frequent exposure
2. Wet or humid conditions (not weather).
3. Fumes or airborne particles, from natural to chemical sources.
4. Outdoor weather conditions.
5. Extreme cold (non-weather).
6. Standing on concrete floors.
7. The noise level in the environment ranges erratically from moderate to load.

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to ask employees to perform other tasks as circumstances, conditions of its business, competitive factors, or the work environment change.

This is to certify that I have received a copy of my job description. I have read it and am able to perform the essential functions of the position with or without accommodation, including:

• Essential Mental Requirements
• Essential Physical Requirements