Food & Beverage Supervisor - River Rock Casino Resort in Richmond, British Columbia at Lahal Management LP

Under the general direction of the Shift Manager or Outlet Manager, F&B this position is responsible for the overall guest experience of one or more F&B Outlets. Ensures adherence to the Company’s policies and procedures, motivates and leads by example and supports the company’s learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Provides leadership to F&B team on a shift by shift basis
• Ensures high guest satisfaction, resolves complaints, interacts with customers and maintains a positive atmosphere
• Supervise daily meal service, acts as expeditor during peak times, and ensures cleanliness and ambiance
• Offers food and beverage expertise to internal and external customers
• Assists the monthly inventory count and forwards discrepancies to management
• Carries out inspections on a regular basis to ensure consistency and reports maintenance and supplies deficiencies
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Manages other initiatives as required

Education and Qualifications

• Post Secondary hospitality or hotel education or suitable combination of education and experience
• Minimum 1 year F&B experience
• Leadership experience an asset
• Serving it Right certification
• Ability to work a flexible schedule including evenings, weekends and holidays
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Excellent verbal and written communication skills
• Computer literacy in MS Office an asset
• Ability to successfully obtain a Gaming License

Work Environment Considerations

Standing for long periods of time and non-traditional work hours

Our Companies are committed to fostering a diverse, equitable, and inclusive workplace and welcome applications from all qualified team members. Accommodation is available throughout the recruitment and selection process. Candidates requiring accommodation are encouraged to contact Human Resources at any stage of the process.

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.