Operations Manager in Troy, Michigan at Renova One

COMPANY OVERVIEW: Renova One unites 11 trusted companies under one brand, delivering seamless renovation and restoration solutions for multi-family, single-family, and commercial properties nationwide. With expertise in flooring, carpet cleaning, turnkey solutions, interior and exterior renovations, restoration, and design, we simplify projects while maintaining exceptional quality. Built on integrity, innovation, and strong partnerships, Renova One is more than a vendor—we’re a trusted partner committed to enriching spaces and creating lasting value.

JOB SUMMARY: Renova One is seeking an Operations Manager to lead and grow our Michigan market with a strong focus on operational leadership, customer relationships, and business development within Exterior Services. This role is responsible for overseeing day-to-day branch operations while also helping drive revenue growth, strengthen customer partnerships, and support the long-term success of the market. The ideal candidate is both operationally strong and relationship-driven - someone who can lead teams, build trust with customers, and identify opportunities for growth. We are looking for a hands-on leader who understands fast-paced service operations, can bring structure and accountability to a team, and is comfortable balancing operations, client management, and sales leadership responsibilities.

RESPONSIBILITIES & DUTIES:

• Lead daily operations for the Michigan market, ensuring projects and services are executed efficiently and profitably
• Build, maintain, and strengthen relationships with key customers and strategic accounts
• Help drive new business opportunities and support revenue growth initiatives within the market
• Lead and oversee P&L results for the location
• Partner closely with operations, project management, and field teams to ensure high-quality service delivery
• Provide leadership, direction, and accountability to local team members
• Support estimating, scheduling, staffing, and operational planning efforts as needed
• Monitor project performance, customer satisfaction, and operational KPIs
• Identify operational inefficiencies and implement process improvements
• Collaborate with executive leadership on branch strategy, growth opportunities, and organizational needs
• Assist in recruiting, developing, and retaining top talent within the market
• Serve as a primary escalation point for customer and operational issues
• Maintain visibility with customers through regular communication, site visits, and relationship management

QUALIFICATIONS:

• At least 5 years of operations, branch management, project management, or business development experience within construction, exterior services, restoration, renovations, or related industries
• Prior experience managing teams and customer relationships in a service-based environment
• Strong operational and organizational leadership skills
• Ability to balance operations management with business development responsibilities
• Experience working with multi-family, commercial, or exterior service clients preferred
• Strong communication and relationship-building abilities
• Comfortable working in a fast-paced, growth-oriented environment
• Proven ability to drive accountability and operational execution
• Existing industry relationships or market connections strongly preferred

OTHER:

• All offers of employment are contingent upon a background check
• Valid Driver's License is required
• Your information will be kept confidential according to EEO guidelines

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