Community Outreach Worker in Bronx, New York at PROMESA R.H.C.F.

POSITION OVERVIEW:

The Outreach Worker plays a critical role in delivering community-based services to individuals experiencing homelessness, substance use disorders, mental health challenges, and chronic health conditions. The position is responsible for engaging hard-to-reach populations in a variety of community settings, supporting care navigation, and facilitating connections to medical, behavioral health, and social services. This position also includes responsibility for driving and maintaining a mobile health unit.

KEY ESSENTIAL FUNCTIONS:

• Conduct targeted outreach in neighborhoods with high levels of unmet need, including public spaces, encampments, transit hubs, and shelters.
• Build rapport with individuals facing housing instability or health disparities using trauma-informed, culturally responsive, and non-judgmental approaches.
• Provide accurate information on services and resources available within the organization and through community partners.
• Participate in community events and health promotion activities to increase awareness and service utilization.

• Conduct screenings and assessments related to behavioral health, substance use, HIV/HCV risk, social determinants of health, and other programmatic requirements.
• Assist clients in accessing telehealth and virtual health services through department-approved technology platforms.
• Facilitate referrals and warm hand-offs to health care, mental health, recovery, and housing services.
• Assist clients with service navigation, appointment scheduling, follow-up coordination, and completing required documentation.
• Accompany and transport clients safely to detoxification programs, medical appointments, residential treatment, and other essential services as needed.
• Maintain professional boundaries and ensure client confidentiality at all times.
• Operate the mobile outreach vehicle during scheduled outreach hours, ensuring safety and proper documentation.
• Conduct routine vehicle safety checks, coordinate maintenance needs, and maintain logs as required.
• Assist in setting up and breaking down outreach stations, supplies, and mobile service equipment.
• Ensure the mobile unit is stocked with materials, outreach supplies, and patient resources.
• Accurately collect, document, and report outreach activities, screenings, referrals, linkages, follow-up outcomes, and other required program data using approved systems and reporting tools.
• Collaborate with internal departments and external partners to promote integrated service delivery and improve access to care.
• Adhere to all privacy regulations including HIPAA and maintain high standards of data security.
• Support quality assurance, performance improvement, program evaluation, and reporting activities through accurate data collection and documentation.
• Participate in regular team meetings, training, and supervision.
• Work closely with peer navigators, clinical staff, and community partners to ensure coordinated care.
• Maintain effective communication with supervisors regarding field observations, emerging client needs, and program improvements.
• Any other duties assigned.

REQUIREMENTS:

• High School Diploma or GED required; associate degree preferred.
• A Valid NYS Driver’s License with a clean driving record is required.
• 1+ years of experience in outreach, case management, peer support, or human services preferred.
• Familiarity with underserved communities, harm reduction principles, and trauma-informed practices (training will be provided).
• Comfortable engaging individuals outdoors and in mobile settings under varying environmental conditions.
• Ability to use smartphones, tablets, or laptops for data entry and communication.
• Bilingual (Spanish/English) preferred.

WHY JOIN US?

Acacia Network provides a comprehensive and competitive benefits package to our employees. In addition to a competitive salary, our benefits include medical, dental, and vision coverage. We also offer generous paid time off, including vacation days and paid holidays, to support a healthy work-life balance. We prioritize the well-being of our employees both professionally and personally.

As an Equal Opportunity Employer, we encourage individuals from all backgrounds to apply.