Detail Supervisor in Grand Rapids, Michigan at IMMACULATE DEALER SOLUTIONS LLC

Immaculate Dealer Solutions (IDS)

Immaculate Dealer Solutions (IDS) is a dealership-focused vehicle detailing and reconditioning company serving dealerships throughout West Michigan and surrounding areas. Established in 2026 following its separation from Crystal Clean, IDS is committed to delivering exceptional service, maintaining high-quality standards, and building strong partnerships with its dealership clients.

At IDS, we believe success starts with our people. We strive to create a culture built on accountability, teamwork, professionalism, and a shared commitment to serving our customers well.

The Detail Supervisor is responsible for overseeing daily detailing operations at an assigned dealership location, ensuring vehicles are completed safely, efficiently, and to IDS quality standards. This role combines hands-on detailing expertise with team leadership, workflow coordination, employee development, and operational accountability.

The ideal candidate leads by example, communicates effectively, takes ownership of daily performance, and maintains strong working relationships with dealership personnel and IDS leadership. The Detail Supervisor is accountable for team productivity, vehicle quality, timely completion of work, and consistent execution of company procedures while keeping the Area Manager informed of site performance, staffing needs, and operational concerns.

• Lead daily detailing operations by establishing clear expectations, communicating priorities, and promoting a culture of accountability and teamwork.
• Assign and delegate work to Lead Detailers and Detailers based on workload, staffing, and dealership priorities.
• Conduct daily team huddles to review workload, communicate updates, and align the team on production goals.
• Coach team members on productivity, workmanship, safety, and adherence to company standards.
• Assist with employee onboarding, hands-on training, and ongoing skill development.
• Address routine employee concerns and performance issues professionally, escalating matters to the Area Manager when appropriate.
• Lead by example and maintain a positive, professional, and service-oriented work environment.

• Perform and oversee the responsibilities associated with Detailer I, Detailer II, and Lead Detailer positions as operational needs require.
• Coordinate daily vehicle flow to ensure work is prioritized appropriately and completed within expected timelines.
• Monitor workload, staffing, and production throughout the day, adjusting assignments as needed to maintain efficiency.
• Ensure vehicle photography and required reconditioning-related tasks are completed accurately and entered into the appropriate systems.
• Maintain accurate operational records and update the company Portal, workload tracker, and performance documentation.
• Open and/or close the shop independently when assigned, following established company procedures.
• Identify operational challenges and communicate staffing, equipment, workflow, or resource needs to the Area Manager.

• Perform quality inspections to ensure vehicles meet IDS detailing standards and dealership expectations before delivery.
• Ensure vehicles are completed accurately, consistently, and on time.
• Address quality concerns promptly and coordinate corrective work when necessary.
• Maintain clear, professional communication with dealership sales staff, management, and other personnel regarding vehicle status, priorities, and completion timelines.
• Build and maintain strong working relationships with dealership partners by demonstrating reliability, responsiveness, and a commitment to exceptional service.
• Communicate customer feedback, service concerns, and opportunities for improvement to the Area Manager.

• Ensure all team members follow company safety procedures, vehicle-handling requirements, cleaning protocols, and standard operating procedures (SOPs).
• Maintain a clean, organized, and adequately stocked work area.
• Monitor detailing equipment, tools, and supplies to ensure they remain in good working condition.
• Report equipment issues, supply shortages, safety concerns, and maintenance needs promptly.
• Safely move and park vehicles on dealership property when authorized and in accordance with company procedures.
• Support consistent adherence to IDS policies, operational expectations, and professional conduct standards.

• Maintain the flexibility to perform hands-on detailing duties while managing supervisory responsibilities.
• Be available to work weekends when required by business needs.
• Perform other related duties as assigned by management.

The Detail Supervisor is accountable for the overall performance and consistency of detailing operations at the assigned dealership location, including:

• Labor Management & Productivity: Effective staffing, work assignments, labor utilization, and team performance.
• Quality & Timeliness: Accurate detailing, completed vehicle photography, and on-time vehicle delivery.
• Operational Execution: Consistent adherence to SOPs, workflow expectations, and company procedures.
• Team Leadership: Employee coaching, accountability, communication, and coordination.
• Dealership Relationships: Professional communication, responsiveness, and customer satisfaction.
• Reporting & Communication: Accurate tracking of operational metrics and timely communication of performance, staffing, and customer concerns to the Area Manager.

• Demonstrated experience in automotive detailing, vehicle preparation, or a related automotive service environment.
• Previous leadership or supervisory experience preferred.
• Strong organizational, communication, and problem-solving skills.
• Ability to prioritize competing demands and manage workflow in a fast-paced environment.
• Commitment to quality, productivity, safety, and customer service.
• Ability to coach team members, set expectations, and hold employees accountable professionally.
• Comfort using company systems to document work, track performance, and communicate operational updates.
• Dependable, self-motivated, and capable of working independently while collaborating with dealership personnel and IDS leadership.
• Valid driver's license and ability to safely move vehicles as required, subject to company driving requirements.

A successful Detail Supervisor maintains a productive, well-organized team; ensures vehicles meet quality standards and dealership deadlines; communicates proactively with dealership partners and IDS leadership; and creates a work environment where employees understand expectations and take pride in their work.

The Detail Supervisor serves as the primary day-to-day leader at the assigned location, helping ensure that IDS delivers consistent, high-quality service while supporting the continued growth and success of the business.