Membership Engagement Coordinator- Bartlett YMCA in Bartlett, Tennessee at YMCA of Memphis & the Mid-South

About Us

At the YMCA of Memphis & the Mid-South, we are dedicated to youth development, healthy living, and social responsibility. As a leading nonprofit organization, we aim to strengthen the community by fostering relationships, promoting wellness, and creating inclusive opportunities for all. Join a team committed to making a lasting impact!

SUMMARY OF POSITION:

The Membership Engagement Coordinator is essential to driving membership sales, ensuring member satisfaction, fostering community engagement, and promoting organizational growth. This role encompasses overseeing operational tasks, supporting center leadership, and building strong community relationships. By spearheading these initiatives, the Membership Engagement Coordinator elevates the member experience and contributes to achieving the Center's financial and engagement objectives.

PURPOSE OF POSITION:

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. Under the general direction of the Center Director, the Member Engagement Coordinator leads all aspects of Health & Wellness, Membership, and general operations of the Bartlett YMCA.

Key Responsibilities:

• Supports the Center leadership in essential routine functions and operation of the
• Membership Department and Wellness Departments.
• Develops strategies to motivate staff and achieve department goals (i.e. membership unit growth and
• retention percentage increase).
• Drives membership sales by actively engaging with potential members to showcase the gym's benefits, conducting tours, and providing personalized solutions to meet fitness goals, ensuring a seamless enrollment process and meeting monthly membership sales targets.
• Executes and develops strategies that support recruitment of new members and retention of existing members.
• Requires participating in Welcome Center shifts to implement and monitor adherence to policies.
• Design and execute initiatives to attract new members and engage current members, coordinating with Membership and Group Exercise teams to enhance retention and acquisition.
• Membership & Wellness Integration: Design and execute initiatives to attract new members and engage current members, coordinating with Membership and Group Exercise teams to enhance retention and acquisition.
• Customer Service & Member Engagement: Regularly work scheduled shifts at the Welcome Center, ensuring staff follow established policies and procedures. Facilitate positive member experiences and foster connections with new members through fitness programs and services in collaboration with the Health & Wellness and Sales teams.
• Operational Oversight: Conduct financial tasks as needed, such as reconciliation and shift close-outs, while coordinating with the Association Support Center on financial transactions. Review and update operational procedures, ensuring team-wide communication and compliance.
• Community Engagement: Represent the Center at association meetings and lead wellness and membership meetings. Recruit new members by participating in community events and building partnerships for wellness offerings throughout the Mid-South.
• Campaign Support: Assist the Center Director in achieving Annual Campaign targets through member engagement and community outreach efforts.
• Other Duties: Support additional tasks and projects as needed.

QUALIFICATIONS:

Required:

• Bachelor's degree in a related field or equivalent experience.
• Minimum of 2 years in business management, sales, health and fitness, or customer service, with supervisory responsibilities.
• Strong interpersonal and communication skills, with a passion for community engagement.

Preferred:

• Experience with tools such as Salesforce, Traction Rec, Google Workspace, Canva, and Paylocity.
• Familiarity with basic accounting practices and financial reconciliation.

• Work in a mission-driven organization focused on strengthening communities.
• Engage in professional development opportunities and grow with a supportive team.
• Enjoy a collaborative and dynamic work environment.