Functional Program Analyst 3 in Tumwater, Washington at State of Washington

This recruitment will remain open until July 18, 2025. The agency reserves the right to make a hiring decision at any time after the initial screening date on July 10, 2025. It is in the applicant’s best interest to submit materials as soon as possible.

Make a Difference: Protect Consumers & Join Our Dynamic Team!

The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the Functional Program Analyst 3 (FPA3) position. This role is within the Consumer Protection Division and is based out of our Tumwater Office.

We are an employer of choice! Here’s why:

• Meaningful work: Ensure a healthy insurance market & protect Washington consumers.
• Impactful career: Make a daily difference in the lives of countless Washingtonians.
• Small agency, big opportunities: Gain a holistic understanding of our mission and build strong relationships with colleagues.
• Diversity, equity, and inclusion: OIC is committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment - by fostering the inclusion of people from all backgrounds, cultures, and attributes.

About the Position

The Office of the Insurance Commissioner (OIC) is seeking a motivated and service-oriented Functional Program Analyst 3 (FPA3) to join our Consumer Advocacy Unit within the Consumer Protection Division. This professional-level position plays a vital role in supporting OIC’s mission to protect consumers, the public interest, and the state’s economy through fair and efficient regulation of the insurance industry.

As an FPA3, you will serve on the front lines of consumer protection—independently investigating and resolving complaints against licensed insurance companies, educating the public about insurance rights and laws, and advocating for fair treatment of Washingtonians. This position staffs the agency’s Consumer Hotline, responds to inquiries from the public and industry, and provides direct assistance to consumers seeking help with insurance-related problems. You will also conduct professional-level research, evaluate insurance company practices, and help prepare complaints for potential enforcement actions when violations are identified.

This is an exciting opportunity to make a meaningful impact, gain regulatory experience, and grow within a professional analyst career path in public service.

This recruitment may be used to establish a qualified pool of candidates for Functional Program Analyst 3 (FPA3) vacancies in the next sixty days.

This is a Washington General Service position. The monthly salary range for this position is $5,137.00 - $6,906.00.

Benefits & Perks

• Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more!
• Supportive work environment: We value diversity, professional growth, and collaborative atmosphere.
• Wellness programs: Invest in your well-being with on-site resources and initiatives.
• Work-life balance: Flexible schedules with telework opportunities.
• Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.
• Training & Development: Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs.
• Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs.

The duties of the position include, but are not limited to:

• Staff the Consumer Hotline, responding to public inquiries about insurance issues and providing accurate, easy-to-understand information.
• Educate consumers, industry representatives, and the public about insurance laws, coverage, and complaint processes.
• Independently investigate and resolve consumer complaints against licensed insurance companies.
• Analyze insurance company responses to ensure compliance with applicable laws and regulations.
• Advocate for consumers when unfair practices or regulatory violations are identified.
• Draft and send clear, professional correspondence to insurers and consumers regarding complaint outcomes.
• Document all case activity in the agency’s database with complete, accurate, and timely notes and coding.
• Ensure cases are resolved within established timeframes and update supervisors on extended cases.
• Follow agency Quality Control Standards for phone, written, and in-person communication, case handling, and data entry.
• Prepare complaints for potential enforcement actions or market conduct review when violations are discovered.
• Support enforcement processes when requested by management or other divisions.
• Review and update assigned web content and publications, ensuring materials are accessible and follow agency style and plain language standards.
• Participate in outreach activities and speak to internal or external audiences on insurance-related topics.

To read more about this position and view all duties, click here to request a position description.

Required Qualifications:

Two (2) years of professional experience in one or more of the following areas:

• Ensuring compliance with governmental statutory and regulatory requirements
• Working as an investigator or negotiator handling consumer or contract-related issues
• Professional work in one or more lines of insurance (e.g., property, casualty, life, health)

A Bachelor's degree in business administration, public administration, social work, or a closely related field from an accredited institution may substitute year-for-year for professional work experience.

• Degrees must be from institutions recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA), or the foreign equivalent (with credential evaluation).

Required Knowledge, Skills, and Abilities

• Basic proficiency in Microsoft Word and Outlook
• Demonstrated ability to deliver high-quality work in a fast-paced environment
• Excellent customer service skills, with proven success advising and referring consumers on questions and complaints
• Ability to understand and evaluate business structures and operational needs

Preferred/Desired Qualifications:

• Demonstrated experience collecting data, conducting quantitative and/or qualitative research and analyzing results to make an informed decision or conclusion.
• Intermediate-level experience using Microsoft word or Outlook.
• Familiarity with state and federal insurance laws and policies.
• Fluent verbal communication skills in Spanish, Korean, Russin, Vietnamese, Mandarin, or Cantonese, with the ability to score “Advanced Mid-skill level” on the oral proficiency assessment by the American Council for the Testing of Foreign languages.

Ready to join us?

Learn more about the OIC by visiting our website. We encourage you to check out our video below and listen to what our employees have to say about working here!

Welcome to the OIC

Submit your application today and take the first step towards a rewarding career at the OIC!

• This position is represented by the Washington Federation of State Employees (WFSE).

• Wage/salary depends on qualifications or state rules of compensation (if currently a state employee).

• State law (RCW 48.02.090[5]) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder. This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• If claiming veteran status, please send your DD 214 to recruitment@oic.wa.gov with FPA3_2025-04664 in the subject line. Please do not attach the DD 214 to your application materials. Please black out personally identifiable data such as social security numbers.
• The Office of Insurance Commissioner is an equal opportunity employer, does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability. Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at Recruitment@oic.wa.gov. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com.
• If you are having technical difficulties creating, accessing (log in, password or email issues) or completing your application (error messages), please call toll-free at (855) 524-5627.
• Contact us: For inquiries about this position, please contact us at recruitment@oic.wa.gov.