ServiceNow Engineer - Applications Development Senior at State of Washington – Olympia, Washington

Hybrid: Our physical office is in Olympia, WA. We offer flexible work schedules and locations. This is a hybrid position where most of the work allows teleworking. However, you will need to travel to in-person activities, meetings, and events according to business needs.

Why work for OFM
The Office of Financial Management (OFM) serves as the backbone of Washington state government. Our mission is to make our state a better place by connecting people, budgets, policies, data, and systems for state agencies and the Legislature. Our team includes budget advisors, researchers, and other experts, all dedicated public servants working towards an equitable future for every Washingtonian. If you want to play a key role in enhancing how state government serves its citizens, you’ve found the right place. Join us in making a meaningful difference for every Washingtonian!

The job opportunity
OFM's Information Technology Services Division (ITSD) is seeking a skilled and motivated ServiceNow Engineer to join our Enterprise Applications Development team. This position plays a critical role in supporting and enhancing the ServiceNow platform, a key enterprise system used across Washington state agencies.

As a ServiceNow Engineer, you will design, develop, test, implement, and maintain applications and web services on ServiceNow and other cloud-based platforms such as Workday. Your work will support vital statewide functions, including financial management, budgeting, legislative and financial impact analysis, and constituent relationship management—serving both the Office of Financial Management and the Office of the Governor.

This is a highly technical and collaborative role that involves contributing to the development of secure, scalable, and innovative solutions that benefit all divisions across the agency. We’re looking for a professional who is committed to public service and excited to make a meaningful impact through technology.
What you will work on

• Instruct junior level developers on how to write complex back-end code.
• Identify candidate systems for development on the ServiceNow Platform.
• Develop training to support software developers and business analysts learning to develop on the ServiceNow platform.
• Analyze and determine impacts of requested modifications to IT applications and systems supported by this position or as assigned.
• Design, develop, test, implement, administer, or maintain agency and business unit web applications that interact with databases, web services or data warehouses from software requirements specifications and other related business analysis artifacts using C, C#, JQuery, .NET Frameworks and MS-Office products.
• Conduct peer code reviews on products developed by junior or peer positions.
• Solve highly complex IT problems, including defining & analyzing the problem, identifying & testing solutions, choosing & implementing the best solution, documenting the changes in the agency configuration management tracking system (Azure DevOps, or other similar systems) and evaluating the outcome.
• Escalate problems or issues to the next higher level when available resources have been expended or a decision outside this position’s level of authority is required.
• Architect ServiceNow solutions that align with Business and IT needs.
• Develop and implement integrations with existing Applications.
• Ensure solutions meet security and business needs.
• Implement approved solutions for multiple business partners and IT groups.

What we need you to bring
Required Qualifications:

• Six (6) years (full-time equivalent) of progressive information technology experience such as consulting, analyzing, designing, programming, installing and/or maintaining computer software applications, directing projects; providing customer or technical support in information technology.
• A Bachelor’s degree or higher in Information Technology program or a closely related field. *Two (2) years of closely related qualifying experience may be substituted for the educational requirement.
• Two (2) years (full-time equivalent) of professional experience in ServiceNow development.

Desired Qualifications:

• One (1) or more years (full-time equivalent) of professional experience developing Microsoft application security, authentication, auditing, and exception handling protocols using the Microsoft Enterprise Libraries.
• One (1) or more years (full-time equivalent) of professional experience developing jQuery JavaScript libraries and or Angular J.
• ITIL Service Management Foundation Certification.
• ServiceNow Certified Application Developer (CAD).
• A Master’s degree or higher in Computer Science, Management Information System, or closely allied field (Engineering/Mathematics).

Competencies:

• COMMUNICATIONS – Presents ideas effectively, clearly, and concisely in formal and informal situations. Listens well, asks good questions, and communicates well in writing.
• TEAMWORK – Works cooperatively with others as an active member of a team, participates and fosters teamwork, and influences others within a team.
• PERSONAL RESPONSIBILITY – Demonstrates the personal and professional characteristics that are needed to meet the organization’s expectations and demands of the workplace.
• CUSTOMER RELATIONS – Anticipates, assesses, and responds effectively to the needs of diverse customers, making excellent customer service a high priority.
• EMBRACING DIVERSITY AND CULTURAL DIFFERENCES – Fosters a positive attitude and openness towards the ever changing social and cultural makeup of the workplace. Works effectively with everyone to include those with different perspectives, abilities, disabilities, races, religions, ages, lifestyle preferences and social, ethnic and cultural backgrounds. Respectfully acknowledges people’s differences and recognizes these differences as important and valuable. Promotes inclusiveness and is culturally sensitive and appropriate.

What we offer:

At OFM, we foster a culture of integrity, innovation, inclusion, and belonging. We value both learned and lived experiences, believing that diversity makes us stronger. To support your health and well-being, we offer a variety of benefit programs for our employees.

Please visit our Recruitment for a full list of benefits available to employees. Here’s a quick glance at some of the unique benefits that OFM offers:

• A culture that values and strives to advance diversity, equity, inclusion and belonging
• Tuition reimbursement
• Medical, Dental, Vision, and Life Insurance
• 12 paid holidays, 14 paid vacation days (minimum), and 12 days of sick leave per year
• State retirement programs

Application Process: Once you’ve decided to apply for a state government job, you’ll complete an online application to showcase your qualifications. Keep in mind that once you submit the application, a real person is going to read it. We do not use AI or other technology that screens your application. Please be sure to provide clear and detailed information about your work history so your qualifications can be accurately assessed. We will contact the top candidates directly to schedule interviews. If you need reasonable accommodation in applying, please call 7-1-1 or 1-800-833-6384.

When completing your application, we encourage you to attach all of the following:

• Cover letter: describing your qualifications for this specific position
• Resume: that details your applicable experience and education.
• References: at least three professional references and their contact information.

Questions: OFM's Staff ASL interpreter is available to all deaf and hard of hearing applicants. For questions about this recruitment or to request a reasonable accommodation in the application or interview process, please email us at TalentAcquisition@ofm.wa.gov.

The Office of Financial Management is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, and disabled and Vietnam-era veterans are encouraged to apply.