University Registrar at Harrisburg University – Harrisburg, Pennsylvania

General Role Description: The University Registrar provides strategic leadership and manages all functions within the Records and Registration Office. The Registrar is responsible for the integrity of academic records and the effective delivery of educational services across the institution.

Key Role Accountabilities

• Provides strategic leadership and vision, develops strategic plans, annual reports, quality assurance practices, and assessments.
• Provides supervision of the department, overseeing training, professional development, and staff evaluation.
• Oversees the daily operations of the Records and Registration Office, proactively addressing workflow, work distribution, and staff performance.
• Develops and maintains detailed knowledge of the University's academic policies, curriculum, and general university requirements.
• Manages all aspects of student academic records, including comprehensive final degree audits, ensuring accuracy and integrity for degree conferral.
• Oversees and leads the implementation and compliance of University policies and applicable federal and state laws and regulations related to student records, including FERPA.
• Develops and publishes the University's catalogs, academic calendars, and manages key communications.
• Provides investigative and analytical functions related to student information systems, including writing queries and reports, testing system processes, and troubleshooting technical issues.

Managerial Leadership Practices

• Team Leadership & Development: Regularly meets with direct reports and teams to discuss work, build understanding of roles, and seek feedback. Conducts one-on-one meetings to discuss goals and professional development. Holds team meetings for updates and issue resolution. Appraises and coaches associates to increase effectiveness.
• Planning & Execution: Develops and executes plans and budgets for departmental goals. Assigns tasks with clear expectations and resources.
• Process Improvement & Innovation: Continuously improves systems and processes, identifying new opportunities. Solicits feedback from staff on improvements.
• Talent Management: Recommends team additions, dismissals, screens, and selects candidates. Orients new associates to role requirements and company culture. Identifies developmental opportunities for associates.
• Performance Management: Regularly observes and evaluates staff performance of direct reports, providing constructive feedback. Conducts formal performance appraisals.

Requirements of All Staff

• Applies best efforts and full capability each day to the work assigned by their manager.
• Advises the manager when:
  • An assignment is not understood.
  • An assignment conflicts with knowledge of the circumstances, current skills, or available time/resources.
  • Obstacles to completing the assignment exist or are likely to occur.
  • Opportunities to better complete or improve the assignment exist or may occur.
• Understands and demonstrates our cultural expectations.

Minimum Role Requirements

• Master's degree required, Doctoral degree preferred.
• Five years of progressive experience in a college or university records and registration office, demonstrating increasing responsibility and leadership.
• Excellent interpersonal and communication skills, with a demonstrated ability to develop effective working relationships within a fast-paced, multicultural environment.
• Strong organizational, analytical, and critical thinking skills and the ability to manage multiple projects concurrently with frequent interruptions.
• Proficiency in Windows and Microsoft Office computer systems, knowledge of computer databases, and a willingness to use new technology; knowledge of the Jenzabar EX student information system is a plus.