Director Integrated Supply Chain in Marlborough, Massachusetts at Web Industries Inc

End‑to‑End Supply Chain Leadership

1. Lead global strategy and execution across planning, sourcing, logistics, materials, and customer service, ensuring seamless flow from suppliers to customers.
2. Oversee capacity planning, supply planning, and master scheduling, and integrate site‑level scheduling processes.
3. Drive S&OP/SIOP alignment across sales, operations, and finance to synchronize demand, capacity, and inventory.
4. Optimize global supply chain network design, including supplier footprint, distribution strategy, and make/buy decisions.
5. Directly supervise:
   • Director of Capacity and Supply Planning
   • Global Director – Customer Service
   • Site Purchasing leads
   • Sales Operations Administrator

Strategic Sourcing & Supplier Management

1. Develop sourcing strategies that reduce sole‑source exposure and strengthen resilience.
2. Lead supplier qualifications, alternate material programs, and onboarding for regulated‑market customers.
3. Manage supplier scorecards, KPIs, and long‑term capability improvement.
4. Support contract negotiations for raw materials, capex, and indirect purchasing in coordination with Procurement, Finance, and Legal.

Operational Excellence & Standardization

1. Implement global standard work across planning, procurement, materials, and customer service.
2. Drive cross‑training and resource flexibility across multi‑site operations.
3. Lead continuous improvement, lean/kaizen, cycle‑time reduction, and waste elimination efforts.
4. Strengthen integration among scheduling, operations, customer care, quality, and engineering to maintain alignment.

Digital Systems, ERP Partnership & Data‑Driven Decision Support

1. Collaborate and be a business partner to Finance/IT for ERP, WMS/TMS, MES, and planning systems.
2. Define supply‑chain workflows, data structures, integration needs, and functional requirements.
3. Lead adoption, training, and process discipline so the organization fully uses ERP and digital tools.
4. Partner with IT on enhancement requests, testing, and stabilization of supply‑chain‑related modules.
5. Drive analytics, dashboards, and predictive forecasting to improve visibility and decision quality.

Risk Management, Compliance & Sustainability

1. Establish supplier, logistics, and capacity risk‑mitigation plans and contingency options.
2. Lead business continuity planning for supply disruptions.
3. Ensure compliance with applicable regulatory, quality, aerospace/medical, and customer requirements, including ITAR/DFARS when applicable.
4. Support sustainability goals such as ethical sourcing and reduced environmental impact.

Customer Experience Leadership

1. Oversee global customer service strategy, ensuring responsiveness, communication quality, and service reliability.
2. Develop and manage customer‑facing performance metrics (OTD, complaint resolution, communication effectiveness).
3. Partner with strategic customers to reduce supply‑chain risk and ensure alignment on expectations.

Financial & Business Accountability

1. Manage supply‑chain budgets, cost‑to‑serve, sourcing savings, logistics cost, and inventory/working‑capital performance.
2. Track, analyze, and report KPIs including inventory turns, supplier performance, OTD, produce‑to‑plan, forecast accuracy, and cost savings.
3. Identify opportunities to improve margin, efficiency, and cost structure across the value chain.

Leadership & Talent Development

1. Build a high‑performing global team and develop successors for critical roles.
2. Foster strong cross‑functional collaboration across operations, engineering, finance, quality, customer service, and sales.
3. Lead change management for new processes, standards, and digital capabilities.
4. Strengthen communication, problem‑solving, and continuous‑improvement culture across the supply chain organization.

Performs any other function or responsibility as assigned

Required Qualifications

1. Bachelor’s degree in Supply Chain, Operations, Engineering, or a related field.
2. 10+ years of progressive, end‑to‑end supply chain experience (planning, sourcing, logistics, inventory, customer service).
3. Demonstrated success leading multi‑site or global supply chain teams.
4. Strong functional expertise in planning, sourcing, logistics, and customer‑service processes.
5. High proficiency with ERP and digital supply‑chain systems from a business process perspective (not ownership).
6. Strong communication, cross‑functional collaboration, and change‑leadership skills.

Preferred Qualifications

1. Experience working in highly regulated industries (e.g., aerospace, medical, defense).
2. Lean/Continuous Improvement certifications such as Green Belt or Black Belt.
3. Experience with digital supply‑chain technologies such as advanced analytics, predictive forecasting, and AI/dashboards.
4. Demonstrated ability to lead large‑scale transformation, process standardization, and technology‑adoption initiatives.
5. Familiarity with ITAR/DFARS or similar compliance frameworks when applicable.