Dispatcher - SIGN ON BONUS in Mint Hill, North Carolina at E.R. Services

SUMMARY: Technician & customer support functions by providing excellent communication in a fast-paced environment with high volume of phone calls. Coordinate and manage the service calls to be efficient & cost-effective for the company.

DUTIES AND RESPONSIBILITIES:

• Technician & Customer Support

• Call customers in route to dispatch technicians
• Assign and dispatch technicians to the customer’s job sites for service, repair, or installation.
• Monitor schedule to ensure timeliness of appointment arrivals, communicating with customers of any tardiness.
• Monitor schedule when job is completed to maximize dispatch opportunities.
• Monitor schedule for utility locates and call in at least 48 hours in advance
• Assisting technicians onsite with access, pricing thresholds and software issues.
• Creating purchase orders for technicians as needed.
• Debrief technicians upon completion of job to ensure all follow up information is received, and all necessary tasks are created.
• Follow up with all property management work orders, communicating with all necessary parties.
• Monitor technician and helper timesheets to ensure accuracy, correcting as necessary and printing for their approval weekly
• Outbound calls to customers for appointment confirmations.
• Complete various projects as assigned by management.
• Assist Customer Service team with overflow of inbound calls.
• Rotation of on call shifts for nights, weekends and holidays. Review after hours duties below.

After Hours Duties Also Include:

QUALIFICATIONS: