Seasonal Customer Support Representative in Charlotte, North Carolina at Instant Teams

🚀 Launch Your Career: Seasonal Customer Support Representative Pipeline

At Instant Teams, our superpower is delivering exceptional customer experiences. We’re proud to partner with industry leaders who value our mission-driven approach to providing world-class service!

Our Seasonal Customer Support Pipeline is officially open, and this is your golden ticket to get your name on the list for upcoming roles! By joining the pipeline now, you’re skipping the line and securing a front-row seat for future seasonal opportunities, all while engaging in this mission-driven community. Are you ready to make a difference? We are looking for 100+ amazing people to join our team this season!

As a Customer Service Agent, you’ll be a vital advocate for Medicare-eligible retirees, guiding them toward the health plans they need. You’ll manage high-energy outbound and inbound communication, ensuring every senior receives the support they deserve. If you have 1+ years of call center experience and a heart for service, you can do this all from the comfort of your 100% remote home office!

Day in the Life

• Making outbound and inbound service calls from existing members

  • Addressing questions about their plans, resolving issues between the carrier and member, and providing information about our complimentary services

  • Working with customers who have or do not have an enrollment account

  • Confirm, schedule, and reschedule participants' appointments with advisors

  • Answer outbound calls from a dialer and complete post-enrollment activities, along with helping members utilize their plan benefits included in their plans.

  • Answer inbound calls about the status of an application or general customer inquiries

• Identify and resolve member issues efficiently and effectively, ensuring a positive experience via email, phone, and chat.

• Assist members with questions related to their current plan, explain the benefits included in their plan, and how to use them.

• Accurately use the script on screen and tools provided to help find client information, answer questions about our members’ plan, and efficiently document notes and the outcome of the interaction.

• Perform other duties as assigned

Important Details to Remember:

• Interviews Begin: May 2026

  • Keep an eye on your email inbox for updates once your application is submitted!

• Start Dates: Mid-August through Mid-September

  • Seasonal positions are anticipated to end in December 2026

• Training: Approximately 2-3 weeks

• Pay Rate:

  • Training: $16/hour

  • Production: $18/hour

Ready to turn your fall role into your next big career move? Complete your Seasonal Customer Service journey with us (September–December) and unlock a powerful next step in Q1.

Here’s what sets this opportunity apart:

• FREE Life & Health Insurance training (Self-paced learning!)

• Exam + resident license fees fully reimbursed upon passing

• Job placement support - we don’t just train you, we help you land your next role

• Step into a sales-driven career path with earning potential averaging $75,000+ annually (base + commissions).

• This isn’t just a seasonal role, it’s your launchpad to something bigger.

Ready to get started? Your next career move begins here.

Due to specific position requirements, we cannot hire from the following locations for this opportunity: OCONUS, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Hawaii, Illinois, Iowa, Maine, Maryland, Massachusetts, Minnesota, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, Oregon, Philadelphia (PA), Rhode Island, Vermont, Washington.