Standard Technician in Houston, Texas at Natran LLC

JOB SUMMARY

The Standard Technician at Natran Green Pest Control is responsible for delivering safe, thorough, and timely pest control services to residential and commercial customers. This position ensures adherence to Natran’s standards and complies with all applicable federal, state, and local regulations, including OSHA and the Texas Department of Agriculture (TDA) requirements. The Standard Technician plays a crucial role in supporting customer retention, satisfaction, and the company’s green service promise.

DUTIES & RESPONSIBILITIES

Professionalism & Brand Representation

• Maintain personal hygiene and professional appearance in accordance with company standards. Uniforms must be clean, complete, and presentable at all times, as technicians represent the Natran brand during every customer interaction.
• Demonstrate reliability by maintaining consistent attendance and punctuality. Technicians are expected to report to scheduled shifts and appointments on time, as lateness and absenteeism negatively impact team operations and customer satisfaction.
• Cooperate with and actively participate in seasonal marketing and awareness programs such as yard sign placement, door hanger distribution, and other initiatives designed to support brand visibility and customer engagement.
• Actively participate in branch meetings, training sessions, and one-on-one coaching to stay informed of company initiatives, enhance technical and service skills, and receive performance feedback. These sessions are essential for maintaining alignment with Natran’s service standards, safety protocols, and continuous improvement culture.

Service Execution & Customer Engagement

• Perform routine pest control services across Natran's full range of offerings, including general pest control plans (e.g., EcoZones and Specialty Pest Treatments), mosquito control services (e.g., EcoYard, fogging, misting systems), and termite control services (e.g., Sentricon systems and Bora Care applications), ensuring full adherence to established protocols for each program or service.
• Maintain up-to-date knowledge of pest biology, product options, and treatment protocols in order to select and apply Natran-approved products safely, effectively, and in strict accordance with product labels and applicable regulations.
• Maintain an average time-on-stop of at least 30 minutes to ensure thorough execution of Natran’s EcoZone and related service processes. This time allows for a complete inspection, identification of conducive conditions, treatment of harborage areas, full documentation, and thorough communication with the customer. By taking the necessary time on each stop, technicians help reduce the likelihood of reservices or missed issues and build trust with customers by delivering a consistent, high-quality service experience.
• Ensure timely and consistent completion of scheduled services by maintaining communication with customers and office teams, managing route efficiency, and addressing service obstacles proactively, in alignment with the branch’s 97%+ completion target.
• Execute comprehensive inspections, communicate conducive conditions to customers, and submit a minimum of 10 Tech Referrals per month through the designated system when Natran services can resolve identified concerns.

Compliance & Documentation

• Ensure compliance with all documentation and communication standards, including accurate reporting of product usage, clear and thorough service report notes, completion of termite disclosures, and submission of conducive condition reports, as applicable to the service provided.
• Maintain active licensure, including the accurate tracking and recording of CEUs and on-the-job training (OJT) hours, as required by the Texas Department of Agriculture. While the Certified Applicator of Record (RCA) oversees training documentation, technicians are individually responsible for ensuring their own licensure requirements are met and properly documented.

Vehicle Operation & Inventory Management

• Drive and maintain a Natran vehicle in a safe and responsible manner, achieving a minimum Driver Safety Score of 90%. Maintain the interior and exterior cleanliness of the vehicle, ensure it is well-stocked and organized, and perform routine maintenance tasks such as oil changes and tire rotations. Participate in monthly vehicle inspections as required by branch leadership.
• Maintain an organized and fully stocked service vehicle and PPE at all times, ensuring readiness for daily operations. Conduct weekly personal inventory counts, request needed products for the upcoming week, and retrieve product orders by established deadlines. All inventory activity must be accurately tracked using the VIM app and product usage in the FieldRoutes app.

SUPERVISORY RESPONSIBILITIES

• This position has no supervisory responsibilities

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required.
• Valid Texas Commercial Pest Control Technician License with Termite Category required.
• QualityPro and GreenPro certifications.
• Must meet TDA eligibility requirements, including a background free of disqualifying criminal convictions.
• 3+ months of field experience in pest control required.
• Experience with botanical and eco-friendly treatment protocols strongly preferred.
• Clean driving record and valid Texas driver’s license required. Must maintain an acceptable Motor Vehicle Record (MVR) as a condition of continued employment, subject to ongoing review and compliance with company driving standards.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong knowledge of common household pests and IPM strategies.
• Ability to identify pest entry points and conducive conditions.
• Excellent communication and customer service skills.
• Must demonstrate professionalism and respect in all customer interactions.
• Ability to work independently and manage route-based assignments.
• Strong time-management, documentation, and problem-solving skills.
• High emotional intelligence and ability to remain calm and courteous in stressful situations.
• Familiarity with smartphone apps and route management software (FieldRoutes preferred).
• Able to follow complex instructions and safety procedures precisely.
• Ability and willingness to uphold and exemplify Natran’s Core Values in all interactions, decisions, and work practices.

PHYSICAL DEMANDS

To successfully perform the essential functions of this role, a Standard Technician must meet specific physical requirements. These requirements are representative of the physical demands necessary for the position; however, Natran Green Pest Control will provide reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) to enable qualified individuals with disabilities to perform these functions.

Essential physical expectations for this role include:

• Regularly walking, standing, kneeling, bending, crawling, and reaching, including accessing confined spaces such as attics and crawlspaces.
• Lifting, carrying, and transporting equipment or materials weighing up to 50 pounds.
• Working outdoors in a wide range of environmental conditions, including heat, cold, humidity, and precipitation.
• Operating a motor vehicle safely and in compliance with company driving standards.
• Using ladders to access elevated service areas such as rooflines and eaves.
• Reading and interpreting pesticide labels, safety data sheets, and digital information on mobile devices.

Demonstrating finger dexterity and fine motor skills for operating pest control equipment, mixing and applying products, and handling materials with accuracy and safety.

The role requires daily use of company-issued personal protective equipment (PPE) and regular handling of pest control products in accordance with safety protocols. In accordance with OSHA regulations, technicians must also be able to wear properly fitted respirators in certain environments such as crawl spaces. This includes maintaining facial hair in a manner that does not interfere with the respirator seal, as required for proper respiratory protection.

WORK ENVIRONMENT

The Standard Technician operates in residential and commercial environments, including both indoor and outdoor settings. Exposure to insects, rodents, and other pests is routine. The role involves daily travel across the assigned service region in a company vehicle. Technicians must adhere to all safety protocols and use company-provided PPE at all times. Weekend and evening work will be required based on service volume and customer demand.

DISCLAIMER AND ACKNOWLEDGEMENT

The information listed above is not comprehensive of all duties/responsibilities performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.

THIS IS NOT A CONTRACT OF EMPLOYMENT. EMPLOYMENT REMAINS AT-WILL AND MAY BE TERMINATED BY EITHER PARTY AT ANY TIME, WITH OR WITHOUT NOTICE OR REASON.