Provider Workforce Experience Specialist in Saratoga Springs, New York at Saratoga Hospital

Provider Workforce Experience Specialist

• Location: Saratoga Springs, NY
• Employment Type: Full Time
• Shift/Schedule: Days
• Salary Range: $32.21-$38.46/hr, based on experience and qualifications

About Saratoga Hospital

At Saratoga Hospital, we’ve built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach—creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people.

About the Role

We’re looking for a dedicated Provider Workforce Experience Specialist to join our team and help us continue delivering the level of care our patients and families deserve. In this role, the Provider Workforce Experience Specialist supports the full post-offer life cycle for the physicians and advanced practice providers joining Saratoga Hospital Medical Group. This role ensures a smooth, coordinated, and supportive experience from contract signature through the provider’s successful transition into clinical practice and beyond. The Specialist serves as the central liaison between credentialing, HR, orientation teams, practice leadership, and the provider, ensuring all onboarding, compliance, and operational steps are completed accurately and on time.

What You’ll Do

Post-Offer Intake & Onboarding Launch

• Collect required provider information immediately following contract signature, including start-date preference and all data needed to initiate onboarding workflows.
• Submit the SH Onboarding Notification Form via SaraNet and, when implemented, complete the expanded AMC onboarding form.
• Maintain accurate onboarding records, timelines and communication logs.

Credentialing Coordination

• Conduct weekly (or more frequent) touchpoints with credentialing partners, including Medical Staff Services, Billing, and AMC credentialing teams.
• Track progress, identify delays, escalate issues, and ensure credentialing milestones align with the provider’s planned start date.
• At approximately three months prior to start, enter employee details into the HRIS and initiate HR onboarding steps with the provider.

Pre-Start Compliance & HR Onboarding

• At approximately two months prior to start, confirm that the provider’s pre-placement physical is scheduled and completed.
• Provide reminders regarding required identification documents and ensure the provider understands HR appointment expectations.
• After HR verifies identification, notify the provider that HR onboarding is complete and provide benefits information and guidance.
• Ensure HRIS setup is accurate, including pay components, job codes, and employment status.

Orientation & Training Coordination

• Maintain biweekly communication with orientation arrangers and EPIC training teams to monitor progress and ensure readiness for the provider’s start date.
• Prepare orientation materials, including folders, schedules, and first-day instructions.
• Review the provider’s contract to ensure orientation content aligns with their role, schedule, and compensation structure.
• Support or coordinate scheduling of orientation day activities.
• Deliver HR orientation for physicians, including:
  • Introduction to SaranNet, UltiPro, and Healthstream
  • Harassment training requirements
  • Contract review
  • Benefits and retirement plan overview
  • Assistance with benefit elections
• Maintain working knowledge of HR General Orientation requirements for APPs

Practice Integration & Operational Readiness

• Partner with practice managers to ensure all clinical readiness tasks are completed, including scheduling, equipment, access, and workflow setup.
• Coordinate transition to clinical time, ensuring Kronos setup, PTO configuration, and department-specific requirements are in place.
• Serve as the provider’s point of contract for questions, troubleshooting, and issue resolution throughout the onboarding period.

Post Hire Engagement: 30-60-90 Day Check -Ins

• Conduct structured check-ins with the providers at approximately 30, 60, and 90 days post-hire to assess their onboarding experience and identify barriers.
• Document themes, escalate concerns to appropriate leaders, and coordinate solutions as needed.
• Use insights from check-ins to inform continuous improvement of onboarding processes.

Checklist Completion & Follow-Through

• Complete all final onboarding checklist items, verifying that HRIS set up is correct, pay components are active, and all compliance steps are finalized.
• Address orientation follow-ups and ensure all outstanding items are resolved prior to the provider’s first day.
• Support similar processes for provider job changes, status changes, or internal transitions.

What You Bring

• Bachelor’s degree preferred (Healthcare Administrations, HR, Business, or related field).
• Experience in healthcare operations, HR onboarding, medical staff services, or provider support strongly preferred.

Why Saratoga Hospital

• A caring, community-focused culture rooted in teamwork and trust
• Supportive leadership that invests in your development and well-being
• Comprehensive benefits, including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide.
• Opportunities to grow within the Albany Med Health System
• Located in beautiful Saratoga Springs, known for its vibrant community, outdoor recreation, and cultural attraction

Our Commitment

We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you’re passionate about healthcare and community service—even if you don’t meet every qualification listed—we’d still love to hear from you.

How to Apply

Click the ‘apply’ button to submit your resume and complete our online application. Applications are reviewed on a rolling basis—apply today and discover what makes Saratoga Hospital a special place to grow your career.