Bilingual Customer Service Representative – Creole Speaking in Mount Prospect, Illinois at AMERICAN FREEDOM INSURANCE

American Freedom Insurance Company (AFIC) is growing in Illinois, Indiana, Pennsylvania, Tennessee, and Texas and we want you on our team!

AFIC is hiring a Bilingual Customer Service Representative fluent in both English and Creole. This is primarily an English-speaking role, with assistance provided to Creole-speaking customers as needed. Candidates must be comfortable handling professional phone conversations in both languages throughout the day.

Key Responsibilities

• Handle inbound customer calls professionally and efficiently
• Guide customers through the initial claims process with clarity and empathy
• Enter and maintain confidential customer information accurately
• Resolve routine inquiries and escalate more complex issues when needed
• Meet expectations for quality, accuracy, and productivity

What We’re Looking For

• Fluency in English and Creole is required
• 1+ year of customer service, call center, or collections experience preferred
• Strong attention to detail and data accuracy
• Clear, confident phone communication skills
• Ability to manage multiple systems and tasks simultaneously
• Typing speed of at least 30 WPM
• Consistent attendance and reliability
• High school diploma or equivalent (insurance experience a plus)

Compensation and Benefits

• Hourly Pay: $20-$24 per hour, based on experience
• 401(k): Up to a 6% company match
• Medical Coverage: Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans, plus dental, vision, and telemedicine services
• Paid Time Off: Company-provided PTO for vacation, personal time, or illness, in accordance with applicable Illinois law
• Personal Days: Separate personal days for illness, family needs, appointments, or other personal matters
• Paid Holidays: At least 6 company-observed holidays
• Professional Development: Paid training and opportunities for advancement
• Employee Recognition: Recognition of work milestones and contributions
• Growth and Stability: More than 13 consecutive years of profitability, supported by A+ ratings from A.M. Best and the BBB
• Schedule: Monday-Friday, 8:00 AM-5:00 PM, plus rotating Saturdays