Communications Coordinator in Los Angeles, California at QueensCare

About QueensCare

As a faith-based organization, QueensCare provides, directly and in collaboration with others, accessible quality healthcare for low-income individuals and families residing in Los Angeles County.

QueensCare is a 501 (c)(3) nonprofit organization originally founded by the Franciscan Sisters of Sacred Heart, whose mission of compassion and accessible healthcare continues today. QueensCare provides screening, treatment, education, and preventive and direct care to Los Angeles area residents in need. Beyond that, we also give charitable grants to other non-profits making a difference in the City of Angels and fund scholarships for those entering medical fields with an interest in working in underserved communities.

SUMMARY:

The Communications Coordinator (CC) is responsible for assisting the Director of Communications with both internal and external communications and increasing the visibility of QueensCare and its affiliates through implementation and maintenance of comprehensive communications and marketing programs. The CC prepares and implements strategies, as directed, to increase positive awareness of the health care services, grants, and scholarships offered by QueensCare in the community. The CC aids in the development of internal communication programs that provide employees with a deeper understanding of our organization and better connections to leadership. The CC supports and partners with leadership and other QueensCare departments to plan and organize events.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Communications, Marketing & Brand Management

1. Prepares and implements communications, public relations and marketing materials, as directed, to improve visibility in various audiences including the community we serve and stakeholders, government officials, donors, grantees, volunteers and employees.

2. Ensures that all collateral materials (print materials, brochures, newsletters, videos, social media, website, etc.) are consistent with the QueensCare brand, voice and visual identity.

3. Contributes to the maintenance of social media presence to build brand awareness, trust and engagement, protect brand reputation, and drive traffic to the QueensCare.org website.

4. Utilizes desktop publishing software to draft and edit visual and written content, as directed, for newsletters, social media platforms, printed collateral, the QueensCare Annual Report, and other marketing materials.

5. Gathers engagement analytics and qualitative feedback to measure the success of internal and external communications initiatives and marketing campaigns.

6. Supports effective working relationships with the press and media to increase visibility, including identifying story angles and drafting press releases; updating and maintaining media contact lists.

7. Performs all other duties as assigned.

Internal & External Communications & Media Relations

8. Collaborates with the Administrative team and the Spirit Squad to coordinate and carry out employee engagement and recognition programs and knowledge-sharing between leadership and employees at all levels of the organization.

9. Acts as liaison with outside event planning, graphic design, printing and other services, ensuring they meet quality standards, schedules, and approved budgets, and tracks progress throughout the lifespan of the project or scope of work.

10. Communicates with, and provides information and materials to, the media, key public officials and community stakeholders.

11. Supports branding and communication efforts for the Charitable Division, including assets and marketing materials that highlight QueensCare’s grantmaking, and toolkits for grantee use.

Project Coordination & Administrative Support

12. Provides administrative support and maintenance of the Brand Guide SharePoint, development responsibilities, and materials for the Brand Strategy Advisory Committee.

13. Assists with organizing and coordinating internal and external events, campaigns, and engagement activities.

14. Maintains organized records of communications materials, brand assets, templates, and marketing resources.

15. Collaborates with community program leads on marketing campaigns including flyers, signs and presentations.

16. Must be willing and able to work at various locations and hours including evenings and weekends, as needed.

Policies and Performance

• Supports and implements the organization’s mission, vision, and values.
• Determines priorities and methods of completing daily workload to ensure that all responsibilities are carried out in a timely manner.
• Complies with and promotes organizational policies and procedures.
• Performs all job functions in a professional and courteous manner, using discretion and exercising good judgment.
• Fosters and promotes a culture of service excellence, adaptability and accountability.
• Handles highly sensitive information in a professional and exemplary manner.

QUALIFICATIONS:

EDUCATION:

Bachelor’s degree in communications, public relations, journalism or other related field strongly preferred.

EXPERIENCE:

Minimum of two years of communications experience required, with an emphasis on corporate communications, internal communications, and/or social media strongly preferred.

KNOWLEDGE:

• Exceptional verbal, written, and presentation skills; demonstrated ability to synthesize complex information and present it in a clear, concise and conversational manner.
• A strategic, critical thinker with excellent storytelling skills and strong attention to detail.
• Creative, proactive and enthusiastic; willing to take smart risks and lead initiatives with confidence.
• Demonstrates required knowledge, skills, education for job functions.
• Proficiency with image and video editing.
• Demonstrates proficiency in computer applications such as Microsoft Office Suite, including Excel, PowerPoint, Word and Outlook, Zoom, Teams, web-based portals, Adobe Creative Cloud, Hootsuite, Constant Contact, and WordPress.
• Demonstrates proficiency in social media platforms and outreach campaign tracking.
• Knowledge of media and communication vehicles including print, radio, television, and electronic media.

SKILLS:

• Strong project management skills, with the ability to prioritize and adapt to rapidly changing business needs.
• Able to adjust to changes in tasks and priorities. Seeks, accepts and acts on feedback.
• Creative, flexible, and collaborative with an ability to work in a team-oriented environment; demonstrates a high degree of initiative; results-oriented.
• Organizes and prioritizes work with minimum supervision.
• Manages time efficiently and follows through on duties to completion.
• Maintains and promotes a safe work environment.
• Interacts appropriately with diverse populations and different community groups. Sensitive to multicultural issues.