Engineering Manager, Customer Studio in Canada Creek, Nova Scotia at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Engineering Manager, Customer Studio in Canada.

This role sits at the intersection of engineering leadership, product execution, and data-driven innovation within a rapidly scaling SaaS environment. You will lead a high-impact engineering team building a no-code customer activation platform that enables marketers and operators to turn warehouse data into real-time campaigns and insights. The work spans areas such as data infrastructure performance, audience segmentation, experimentation, and AI-powered workflow enhancement. As a people manager and technical leader, you will shape both the roadmap and the execution quality of a product that represents a significant and fast-growing portion of the business. This is a highly visible role where your decisions directly influence product velocity, reliability, and customer success. The environment is fast-paced, collaborative, and deeply focused on building scalable systems that unlock value from complex data ecosystems.

• Lead and grow a high-performing engineering team responsible for the development and evolution of a no-code customer data activation platform, ensuring alignment with product strategy and business priorities.
• Own technical roadmap execution, balancing speed and quality while driving delivery of key product features across areas such as data activation, segmentation, and analytics.
• Improve engineering velocity by removing bottlenecks, refining development processes, and fostering a strong culture of ownership and accountability.
• Ensure system reliability and operational excellence by strengthening incident management practices, reducing production issues, and improving system resilience.
• Partner closely with Product, Design, and Data teams to define requirements, evaluate trade-offs, and shape long-term technical direction.
• Lead recruiting efforts for the team, including hiring strategy, candidate evaluation, and building a strong pipeline of high-impact engineers.
• Mentor and develop engineers, supporting their growth while fostering a collaborative, high-performance culture.

• 7+ years of experience in software engineering, with at least 2+ years in engineering management roles within a SaaS or data-driven product environment.
• Strong technical background in distributed systems, data platforms, or backend infrastructure, with the ability to engage deeply in architectural decisions.
• Proven track record of leading teams that build and scale customer-facing products in fast-paced, high-growth environments.
• Experience balancing product delivery with operational excellence, including reliability, observability, and incident response.
• Strong people leadership skills with demonstrated success in hiring, mentoring, and developing engineering talent.
• Ability to collaborate effectively with cross-functional stakeholders and translate business needs into technical execution plans.
• Comfortable working in ambiguous environments, making pragmatic trade-offs, and driving clarity across teams.
• Excellent communication and leadership skills, with the ability to influence both technical and non-technical audiences.

• Competitive compensation package including base salary and meaningful equity (ISO options)
• Remote-first work environment across North America
• Flexible PTO with emphasis on balance and sustainability
• Comprehensive health, dental, and vision insurance (regional availability)
• 10-year post-termination exercise window for stock options
• Early exercise options for equity
• Strong focus on professional growth and internal mobility
• Opportunity to work on high-impact, data-intensive products at scale