Home Repair Administrator in Asheville, North Carolina at Asheville Area Habitat for Humanity

Asheville Area Habitat for Humanity’s DEI Commitment affirms housing as a human right and homeownership as a foundation for generational wealth and social mobility. We also acknowledge that “bringing people together” is central to our mission. People with diverse perspectives, experiences, and backgrounds are critical to our success. Join our team and help us further our mission of building homes, communities, and hope.

Pay: $27-$29.58 DOE

Click here to check out our benefits package.

Position Summary
The Home Repair Administrator plays a critical support role within Asheville Area Habitat for Humanity's (AAHH) Home Repair Program, reporting directly to the Home Repair Director. This position is responsible for coordinating applicant and partner family communications, managing program documentation, supporting grant compliance and reporting requirements, and maintaining accurate project and program records.

The Home Repair Administrator serves as a key liaison among partner families, project teams, subcontractors, volunteers, and organizational stakeholders to ensure efficient program operations and successful project outcomes. This role requires exceptional organizational skills, attention to detail, and the ability to manage multiple priorities in a dynamic, mission-driven environment.

To be successful in this role, the applicant must have strong organizational, communication, and administrative skills to support partner families, maintain accurate program records, ensure compliance with reporting requirements, and coordinate effectively with staff, volunteers, and contractors; Manage multiple priorities with attention to detail while contributing to the efficient delivery of home repair services that’ll advance Asheville Area Habitat for Humanity’s mission.

Key Responsibilities
Partner Family & Pipeline Management

• Serve as the primary point of contact for applicants and approved partner families participating in the AAHH and Asheville Regional Coalition for Home Repair (ARCHR) Home Repair Programs.
• Guide applicants through the application process and collect all required documentation to determine program eligibility.
• Assist Project Managers to coordinate and schedule contract signings and other key project milestones with partner families.
• Maintain regular communication with partner families throughout the repair process, providing updates and support as needed.
• Collaborate with other AAHH departments to ensure timely communication regarding partner family progress through program stages.
• Maintain organized and accurate records for all applicants and approved partner families.

Project Administration & Coordination

• Support the tracking and administration of home repair projects to ensure timely completion and achievement of program objectives.
• Organize and maintain project files, subcontractor information, and supporting documentation for reporting and compliance purposes.
• Enter and maintain project and partner family information across multiple tracking systems, including spreadsheets, electronic filing systems, donor databases, and hard-copy records.
• Assist Project Managers and Site Supervisors with volunteer scheduling and coordination.
• Welcome and support volunteer groups on project sites as needed.
• Coordinate office volunteers and assist with supplemental program tasks.
• Provide administrative support for ARCHR collaboration as needed.

Program Support & Reporting

• Work closely with the Home Repair Director and other departments to maintain accurate program data and reporting systems.
• Ensure compliance with grant documentation and reporting requirements.
• Attend ARCHR/AAHH HR Operations Team meetings and prepare meeting summaries and action items for leadership.
• Assist in developing and maintaining effective administrative processes that support program efficiency and growth.
• Perform additional duties and special projects as assigned.

Qualifications
Required Qualifications

• Demonstrated commitment to the mission, vision, and values of Asheville Area Habitat for Humanity.
• Commitment to racial equity, economic justice, and serving diverse communities.
• Strong organizational skills with the ability to manage multiple priorities, deadlines, and processes simultaneously.
• Exceptional attention to detail and accuracy.
• Excellent written, verbal, and interpersonal communication skills, including the ability to communicate effectively with partner families, volunteers, contractors, and community stakeholders.
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook.
• Experience working with databases, electronic filing systems, and project tracking tools.
• Ability to work independently while contributing effectively within a collaborative team environment.

Preferred Qualifications

• Strong customer service and relationship-building skills.
• Professional experience with Habitat for Humanity or similar nonprofit housing organizations.
• Experience supporting construction, housing rehabilitation, or home repair programs.
• Knowledge of subcontractor coordination and project administration within a nonprofit setting.
• Experience with donor management systems and construction project management software.

Work Environment
This position is based primarily in an office environment with occasional responsibilities at active construction and home repair sites.
Primary office location:

• ARCHR Warehouse & Offices
• 21 Westside Drive, Asheville, NC 28806

Additional work may be required at:

• AAHH Administrative Office
• 33 Meadow Road, Asheville, NC 28803

Construction site visits may involve exposure to:

• Dirt, dust, and construction debris
• Noise from construction equipment and activities
• Extreme weather conditions and temperatures
• Fumes, odors, and other environmental conditions associated with construction work

This is a full-time, exempt position. Occasional work outside standard business hours M-F 7:30am to 4:00pm may be required to support program operations, volunteers, and project schedules.
Physical Requirements
The employee must be able to:

• Sit, stand, and walk for extended periods throughout the workday.
• Work effectively at a desk and computer workstation.
• Navigate active construction sites, including uneven terrain.
• Perform physical movements as required.
• Lift, carry, push, and pull materials and equipment weighing up to 10-15 pounds.
• Safely operate a motor vehicle for work-related travel.

Additional Requirements

• Valid driver's license with a satisfactory driving record.
• Reliable personal transportation.
• Current automobile insurance meeting organizational requirements.

Asheville Area Habitat for Humanity is an Equal Opportunity Employer, Living Wage Certified, Family Forward Certified, Breastfeeding Friendly Employer and a Drug-Free Workplace. We are committed to providing a safe workspace for all staff and volunteers. All candidates who have received an offer of employment will undergo testing for commonly abused controlled substances, a sex offender screening, and criminal background check. Criminal background is reviewed on a case-by-case basis considering the severity, timeframe of the offense, and applicability to the responsibilities of the open position. If you require accommodation due to a disability to complete this application OR you are experiencing issues submitting your application, please email jobs@ashevillehabitat.org.