Coordenador(a) Onboarding in Brazil, Indiana at Jobgether
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Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Coordenador(a) Onboarding based in Brazil.
This role offers the opportunity to lead customer onboarding operations and ensure a seamless transition from implementation to long-term success.
You will manage a team focused on delivering excellent customer experiences, optimizing processes, and creating scalable operational models.
The position requires a balance of strategic thinking, operational excellence, and strong relationship management with customers and internal stakeholders.
You will work closely with commercial, product, customer success, support, and technology teams to improve journeys and drive adoption.
The ideal candidate is organized, analytical, and passionate about building efficient operations in a dynamic and growth-oriented environment.
This is a chance to make a direct impact by shaping onboarding strategies and helping customers achieve value faster.
The professional will be responsible for leading onboarding operations, managing customer implementation journeys, and ensuring high-quality delivery through structured processes, strong communication, and continuous improvement initiatives.
- Lead the onboarding team, supporting performance management, professional development, and daily operational routines.
- Manage the complete customer onboarding journey, from commercial handoff to full activation.
- Oversee a portfolio of customers and projects simultaneously, ensuring organization, prioritization, and compliance with SLAs.
- Maintain direct communication with customers through meetings, messaging channels, email, and other communication platforms.
- Monitor operational indicators and prepare executive reports to support decision-making.
- Identify bottlenecks, improvement opportunities, and process optimization initiatives.
- Ensure an excellent customer experience throughout the onboarding lifecycle.
- Collaborate with Commercial, Customer Success, Product, Support, and Technology teams.
- Support the creation of workflows, playbooks, automation initiatives, and scalable operational processes.
- Conduct executive presentations and strategic alignment meetings with internal stakeholders and customers.
- Drive continuous improvements in onboarding methodologies and operational efficiency.
The ideal candidate should have experience in onboarding operations, customer success, implementation projects, or related operational areas. The role requires leadership skills, strong analytical capabilities, and the ability to manage multiple initiatives in a customer-focused environment.
- Previous experience in onboarding, implementation, customer success, projects, or operations.
- Experience leading teams and supporting employee development.
- Strong organizational skills and the ability to manage multiple projects simultaneously.
- Analytical mindset with experience tracking metrics and operational indicators.
- Excellent verbal and written communication skills.
- Experience with consultative customer service and relationship management.
- Experience creating executive presentations and management reports.
- Knowledge of CRM, project management, and customer service tools.
- Intermediate to advanced Excel skills.
- Experience in SaaS, EdTech, or technology companies is a plus.
- Experience managing scalable operations and high-volume customer portfolios is desirable.
- Knowledge of continuous improvement methodologies, automation, and process optimization is a differentiator.
- Familiarity with tools such as HubSpot, Pipefy, Metabase, or similar platforms is a plus.
- Ability to thrive in dynamic, fast-growing, and constantly evolving environments.
- Meal and/or food allowance.
- Health and dental insurance.
- Transportation allowance.
- Extended maternity and paternity leave.
- Childcare assistance.
- Wellness support through partnerships with health and well-being platforms.
- Education incentives and professional development opportunities.
- Discounts on airline tickets.
- Pet health plan partnership.
- Access to educational materials for employees’ children.
- Partnerships for MBA and postgraduate programs.
- Inclusive and diverse work environment focused on equal opportunities.
- Hybrid work model options depending on location.