Human Resources Business Partner in Salem, Massachusetts at North Shore Community Health Inc

Position Overview

Reporting to the head of Human Resources, the HR Business Partner plays a key role in the management and execution of the Company human resources department duties. Act as primary HR contact to answer employee questions and address any concerns via in person meetings, telephone or email. Responsible for benefits admin, compensation, recruiting (back up) employee relations, orientations, terminations, off boarding, management coaching & counseling. This is a hybrid position with three days per week on-site.

The Organization

North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. With a strong commitment to excellence, NSCH provides:

• Comprehensive primary care.
• Dental services.
• Behavioral health care.
• Care management.
• Pharmacy services.
• Substance abuse disorder treatment.
• Nurse care management.
• Insurance enrollment assistance.

NSCH operates service sites at Gloucester, Peabody, and Salem Family Health Centers, ensuring convenient access to care. Additionally, NSCH extends its reach through school-based health centers within the Salem and Peabody School Districts. NSCH collaborates with Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy for behavioral health services.

As a community-based safety net healthcare provider, NSCH actively encourages diversity and welcomes staff members who reflect the rich tapestry of our communities. We highly value the contributions of our team members and offer a wide range of perks and comprehensive benefits. These include health and wellness benefits, tuition reimbursement, loan forgiveness opportunities, and other appealing benefits.

We believe in supporting our employees from day one, and all eligible staff members can take advantage of these benefits right from the start of their employment at NSCH. We aim to foster a supportive and rewarding environment that empowers our team members to provide exceptional care to our communities.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly, and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Essential Duties and Responsibilities

• Act as the day to day contact for HR for the employees in the assigned business units

• Support supervisors regarding human resources-related issues, needs and services; counsels employees on human resources programs, policies and processes; explains programs provisions, procedures, and eligibility requirements; and assists employees with forms and human resources documents;

• Advise management in appropriate resolution of employee relations issues;

• Respond to employee questions, concerns and complaints;

• Make changes in our payroll system, Paycom, for employee changes, set up, and termination. Work with Payroll to ensure the follow of information and communication is accurate and timely.

• Respond to inquiries regarding policies, procedures and programs;

• Interpret human resources policies and procedures with regard to benefits; educates employees and managers on policy and legal compliance regarding leaves of absence;

• Work collaboratively with the Director of Human Resources and other Human Resources staff to assist C-suite, directors, and all staff on HR matters;

• Consult with the Director of Human Resources and General Counsel as needed;

• Identify legal requirements and government reporting regulations affecting human resources functions and ensures policies, procedures and reporting are in compliance;

• Coordinate with recruiter for open positions within business unit and back-up, when needed, for recruiting;

• Keep records of benefit plans participation such as insurance and pension plan, personnel transactions such as hires, promotions, transfers, performance reviews, terminations, and employee statistics for government reporting;

• Manage employee’s leave of absences. Meet with employees to explain leaves and answer questions, track dates and process paperwork for the leave and for payroll;

• Complete employment verifications and provide letters for current and former employees. Complete paperwork for HRSA loans and PSLF and any other loans.

• Collect and track employee performance reviews. Provide feedback to managers and assist in training managers on completing and communicating reviews.

• Provide recommendations to the Director of Human Resources with the preparation of the budget of human resources operations;

• Conduct exit interviews and investigates general human resources problems/questions/issues such as turnover, workplace injuries, morale, etc.;

• Oversee and manage the administration of multi-tiered employee benefits programs, including plans such as retirement, health, dental, life, vision, short- and long-term disability, deferred compensation, and employee assistance for assigned employee units;

• Manage the relationship with and interfaces with third-party administrators to resolve claims, appeals, and provides guidance in policy interpretation and plan documents;

• Work with Finance to ensure accurate and timely payroll, information, reports, payments, concerning employee benefits and regulatory filings;

• Collect and analyze human resources data and prepares reports and documents as needed;

• Assist in conducting open enrollment for benefits, prepares open enrollment benefit materials and literature;

• Plan, participate in, conduct, and evaluate special projects requiring coordination of activities across departmental and functional lines;

• Conduct surveys and performs research on administrative and human resources problems or issues;

• Assist with audits as needed;

• Maintain Human Resources records by updating employee records and scanning documents into employee records in Paylocity.

• Travel to all three sites, as required

• Other duties as assigned

Non-Essential Functions:

• Attends periodic staff meetings

• Adheres to NSCH policies

• Adheres to NSCH values and principles

Required Skills and Abilities:

• Skill in developing and implementing HR policies and administrative procedures.

• Strong customer service and a commitment to building and nurturing a healthy culture.

• Excellent interpersonal skills, including the ability to handle confidential and sensitive issues.

• Strong verbal and written communication skills.

• Fluent in HRIS systems, Paylocity experience preferred.

• Proven skill in working consultatively with managers and staff.

• Excellent judgment and ability to solve problems in a timely manner.

• Ability to adhere to strict confidentiality standards.

• Demonstrated ability to make independent decisions, establish priorities, and “manage up” in a busy work environment

• Demonstrated ability to work effectively both as a team member and independently.

• Demonstrated ability to work in a culturally diverse and inclusive environment

• Organized and detail-oriented; ability to multi-task and reprioritize as necessary • Reliable transportation to travel to sites and work events

Education & Experience

•Bachelor’s degree required

•Five plus years of experience as a human resource professional.

•Experience with Paycom helpful

•Knowledge of state and federal EEO and employment laws.

Physical Requirements

This is a sedentary job by nature. Requires being able to sit and/or stand for long periods of time as well as the ability to use and computers and a phone. May need to travel to multiple sites in a day.

As a health center, NSCH ensures that all employees comply with the annual requirements for vaccinations and health screenings. All employees must be vaccinated against COVID-19 as a condition of their employment unless they have been granted a religious or medical exception. Proof of COVID-19 vaccination must be provided, and prospective employees must be vaccinated before their first day of employment, submitting their vaccination record and prehire paperwork. If you need to request an exemption from the vaccine requirement or have any inquiries regarding this policy, please get in touch with the Human Resources Department at hr@nschi.org.

At North Shore Community Health, our commitment lies in fostering a diverse workforce. If you're enthusiastic about this position but feel that your previous experience aligns differently with every requirement in the job description, we still encourage you to apply! Your skills could be a great fit for this role or other opportunities within North Shore Community Health.

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm just thirty minutes outside Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and thriving cultural scene.

For Information Please Contact:

Talent Acquisition Department

North Shore Community Health

TalentAcquisition@nschi.org