Projects Supervisor in Vaughan, Ontario at Next Supply
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Job Description
NEXT Supply is the new generation of supplier in wholesale Plumbing and Hydronics – setting superior standards in service, product availability and delivery. NEXT has strategically located local warehouses across and beyond the GTA, each with a full quantity of inventory and strong, strategic delivery capabilities.
Role OverviewThe Projects Supervisor enhances customer and co-worker experiences by leading a knowledgeable and responsive team, coordinating projects operations, and ensuring seamless customer service.
Our Core Values & Character Expectations:
Be Integral to Our Customers, Our Co-Workers and Our Community
At Next Supply, we are a respectful and collaborative culture where innovation, integrity and entrepreneurial spirit come together. Life at NEXT is about being part of a hardworking, dynamic and inclusive team. At Next Supply we believe it’s not just what we do, but how we do it that makes a great place to work.
To support these values, this role requires motivation, adaptability, thoughtful decision-making, honesty, reliability, and a strong sense of ownership and commitment to a positive experience for customers and colleagues.
Primary Duties and Responsibilities:Team Leadership- Assist in leading the and projects team by providing guidance, training and performance feedback; promote company policies and procedures, and model company values.
- Allocate and coordinate project (e.g. project coordination, vendor and inventory management etc) activities; work with other departments to coordinate requests and resolve operational issues.
- Maintain clear and effective communication & customer service with customers, management and other departments to ensure smooth operations
- Manage and process customer orders and quotes (phone, fax, email) with same-day responses, ensuring accurate pricing, stock availability, and delivery requirements to ensure seamless transactions
- Ensure follow up on open orders, quotations, and requests to maintain an updated order report
- Build and maintain customer relationships by offering product knowledge and assistance
- Maintain in-depth product knowledge, applications services and processes
- Troubleshoot and resolve customer issues
- Support team members and assist with customer care issues
These duties reflect the general details of the role but are not exhaustive. There will be tasks that are necessary to the job which may also be required.
Recommended Qualifications:Knowledge/Skill/Ability Requirements:
- Ability to consistently model Next’s core values and character expectations listed above
- Strong leadership and team management skills
- Excellent written and verbal communication skills
- Excellent organizational and multitasking abilities
- Strong problem-solving & prioritization skills
- Strong computer skills and knowledge of Microsoft Products (i.e. Word, Excel, and Outlook) and Adobe Acrobat
- Knowledge of AutoCAD an asset.
- Wholesale plumbing experience an asset
- High School Diploma or equivalent
- Minimum 5 years of project experience in hydronics and/ or heating
- Valid Drivers Licence
- Previous field experience installing or servicing hydronic or heating equipment is an asset
This posting is for one (1) currently available position.
NEXT does not currently use AI or automated decision-making to screen candidates but may do so in the future in compliance with applicable law.
We are proud to be in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), 2005 and the Integrated Accessibility Standards Regulation. We are happy to honour accommodations at any part of the recruitment process and invite you to let us know how we can help.