IT Support Technician at COLECTIVO COFFEE ROASTERS – Milwaukee, Wisconsin

Title: IT Support Technician

Department: Technology

Reports to: IT Support Manager

Status: Salaried - Exempt

POSITION SUMMARY

The IT Support Technician is responsible for troubleshooting, repair, and general maintenance of technical systems across all locations, working alongside the IT Support Manager on a small, hands-on team. This role focuses on resolving tickets and keeping day to day technology running; and includes deploying new hardware and performing preventative maintenance. This position will be part of an on-call rotation and will require travel between any and all Colectivo locations (including Madison, Milwaukee, and Chicago areas). This will be an in-office position, located out of our Milwaukee office.

SPECIFIC RESPONSIBILITIES

• Deploy, maintain, and support technical systems such as, but not limited to: POS (Square), computers and peripherals, data networks, guest wifi, security cameras, smartphones, and printers.
• Troubleshoot and resolve technical issues affecting company devices, using remote support tools and travel as needed.
• Perform routine preventative maintenance such as cable management, hardware cleaning, and identifying equipment in need of replacement.
• Physically organize, neaten, and simplify network and computer hardware setups.
• Take and maintain inventory of supplies, spare hardware, and parts.
• Installation of mounted hardware such as cameras and WiFi APs, including drilling, cabling, and assembly.
• Handle recycling and disposal of old hardware.
• Develop and maintain a positive and lively tone that is inviting and encouraging to our customers and coworkers.
• Coordinate with service and other teams as needed depending on scope of project.
• Escalate issues that fall outside the scope of break and fix to the IT Support Manager

EDUCATION AND QUALIFICATIONS

• Familiarity with Windows and other operating systems
• Experience with computer and networking systems
• Understanding of troubleshooting concepts with professional experience
• Ability to report in-office in Milwaukee, WI
• Must have a valid driver’s license, reliable personal vehicle (mileage reimbursement provided), and be willing to travel throughout Milwaukee, Madison, and Chicago
• Must be able to work a flexible schedule including occasional nights, weekends, holidays and on-call
• Basic capability of usage of handheld tools, small power tools, and ladders
• Ability to lift and move equipment up to 50 lbs
• Must possess strong communication and organizational skills
• Ability to work independently
• Aptitude for technology and comfort learning systems and tools utilized by CCR