Child & Family Visitation Monitor at YWCA WHITE PLAINS AND CENTRAL WESTCHESTER – White Plains, New York

The YWCA is on a mission.

Founded in 1929, YWCA White Plains & Central Westchester has been at the forefront of change for women and people of color.

We are dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all.

Our work focuses on three signature areas:

Empowerment & Economic Advancement, Health & Wellness, and Racial Justice.

For more than 90 years, our YWCA has been making a difference in the lives of women, children and families in White Plains and Westchester.

Our mission is real, genuine, and authentically pursued by the entire staff. We are positioned for IMPACT!

If this sounds interesting to you…keep reading!

The YWCA White Plains & Central Westchester is looking to hire a qualified candidate for the position of Supervised Visitation Monitor for our Supervised Visitation department in White Plains, NY.

The Supervised Visitation Monitor is responsible for fostering the development of healthy family relationships and supportive living environments by facilitating visitations and documenting family visits in a supervised and controlled setting, as identified in the service plan and/or Individual Treatment Plan within Westchester County.

This role is for someone who cares deeply about child and family wellbeing and wants to be part of the work that keeps families safe and connected during difficult times. As a Supervised Visitation Monitor, you are the steady adult in the room, making sure court-ordered visits are safe, respectful, and supportive for children. You’re not counseling or judging anyone. You are creating a safe space, observing, and documenting what happens so kids can maintain healthy relationships with their parents while the court process runs its course.

This is meaningful, hands-on experience for anyone interested in social work, counseling, family services, education, or child development. It’s especially fitting for MSW students, recent graduates, or early-career professionals who want exposure to trauma-informed practice, mandated reporting, court-involved families, and structured family-support environments.

You’ll learn what real family systems look like during crisis and transition, how to hold boundaries with compassion, and how clear, factual documentation can support better outcomes. Families are doing hard work when they walk through our doors. You’ll be part of the team that helps them do it safely and with dignity.

Key Responsibilities:

Visit Supervision

• Supervise parent-child visits to ensure emotional and physical safety
• Maintain continuous visual and auditory monitoring
• Intervene calmly and appropriately when safety rules or program expectations are breached
• Maintain a neutral and professional presence at all times

Documentation & Reporting

• Complete factual visit notes and required documentation immediately following visits
• Accurately record arrival/departure times, interactions, and any incidents
• Report safety concerns, policy violations, or suspected abuse immediately in accordance with organizational protocols

Client Engagement & Program Protocol

• Greet and orient parents and children to visit expectations and procedures
• Uphold trauma-informed practice, cultural sensitivity, and confidentiality boundaries
• Ensure adherence to program rules and court-ordered conditions
• Support safe arrivals, transitions, and departures for families

Team & Compliance

• Participate in required training and supervision
• Attend team meetings, case reviews, and ongoing professional development
• Maintain professional boundaries and ethical standards
• Maintain continuous visual and auditory monitoring
• Intervene calmly and appropriately when safety rules or program expectations are breached
• Maintain a neutral and professional presence at all times

Qualifications:

High School Diploma or GED required

Experience working with children and families required

Knowledge of trauma-informed care, domestic violence, child welfare, or court-involved families preferred

Strong written and observational skills

Ability to remain calm, objective, and respectful under stress

Ability to work independently and uphold program protocols

Bilingual English/Spanish strongly preferred

Must pass background and child-abuse clearance checks

Training Requirements:

Must complete or be enrolled in the required minimum 24 hours of SVN-aligned training within 12 months of hire, including:

Child development and trauma-informed practice

Domestic violence and child abuse

Safety planning and critical incident response

Mandatory reporting

Neutrality, ethics, and professional boundaries

Observation and factual documentation

Conflict resolution and de-escalation SVN_Standards_12.1.2024

Monitors may only supervise independently once core shadowing and observation requirements are completed.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities and functions of the job and are not meant to be all inclusive. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential responsibilities and functions of the job. While performing this job the staff member shall:

Use strength to lift items or individuals needed to perform the functions of the job.

Sit and stand for required periods of time.

Speak and hear.

Use close vision, color vision, peripheral vision and depth perception along with the ability to focus vision.

Communicate effectively in English, using proper grammar and vocabulary. In certain situations, American Sign Language. Braille, or other language may also be considered as acceptable forms of communication.

Reach with hands and arms and use hands and fingers to handle objects and operate tools, computers, and/or controls.

Environmental Demands:

The environmental demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities and functions of the job and are not meant to be all inclusive:

Exposure to a variety of childhood and adult diseases and illnesses.

Occasional exposure to a variety of weather conditions.

Exposure to heated/air conditioned and ventilated facilities.

Function in a workplace that is usually moderately noisy but that can be very noisy at times.

Must be available to commute to and between the Central White Plains & the Yonkers sites.

Schedules:

We offer multiple placement schedules to meet staffing needs and support students or professionals looking to gain field experience:

Full-Time (Two Positions)

Schedule A

Monday, Wednesday, Thursday, Friday: 4:00 PM – 8:30 PM

*Saturday: 8:30 AM – 4:00 PM or,

Schedule B

Monday, Wednesday, Thursday, Friday: 4:00 PM – 8:30 PM

*Sunday: 8:30 AM – 4:00 PM

Part-Time (Two Positions)

Monday – Friday: Evening coverage — 4:00 PM – 8:30 PM

Per-Diem (One Position — *Yonkers Location)

Saturday & Sunday: 8:30 AM – 4:00 PM

General Acknowledgement

The employee is expected to adhere to all program policies, is expected to maintain ethical conduct and standards in accordance with the YWCA employee handbook and is to function as a role model in the adherence to the YWCA mission

The Last Word…

The YWCA White Plains & Central Westchester is a dynamic organization on a mission . Each week over 4,000 women, children and their families are served through our childcare, nursery school, after-school, summer camp, athletic and mission-based programs. In addition, the YWCA provides a home for 193 low-income women at our Residence.

The YWCA White Plains & Central Westchester is an Equal Opportunity Employer. We encourage people with disabilities, minorities, veterans, and women to apply. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity.

Compensation: $20.00 - $22.00 hourly

Job Type: Part-time

Work Location: In person