Customer Relations Specialist at Surgical Instrument Service Co – Glendale Heights, Illinois

Customer Relations Specialist

SIS is seeking a Customer Relations Specialist who is passionate about delivering exceptional service and keeping operations running smoothly. This role is ideal for someone who brings strong attention to detail, excellent organizational skills, and the ability to thrive in a fast-paced environment. You’ll play a vital role in supporting both internal and external customers while helping ensure seamless day-to-day operations. Healthcare industry experience is a plus.

About the Role

The Customer Relations Specialist is responsible for facilitating seamless account management processes to ensure best-in-class customer experiences. Serving as a key connector across teams, you’ll help ensure accuracy, efficiency, and timely communication at every stage.

What You’ll Do

• Communicate promptly and professionally with sales representatives via phone, email, and Microsoft Teams
• Manage the Customer Relations inbox to ensure questions and requests are addressed in a timely manner
• Develop and deliver accurate repair and sales quotations
• Create error-free shipping documents, purchase orders, and work orders
• Provide strong follow-through on open requests and action items
• Maintain detailed work order notes and communicate updates to all required parties
• Review daily order status reports and proactively identify and resolve issues
• Work cross-functionally across all repair lab locations and external vendors to meet turnaround times

What You Bring

These are the qualities we value most—and can’t teach:

• Exceptional attention to detail and respect for timelines
• Ability to manage multiple priorities with accuracy and efficiency
• Strong critical-thinking skills and sound judgment
• Self-motivation, accountability, and a strong sense of ownership
• Integrity, energy, creativity, and a positive attitude
• A collaborative, team-first mindset
• Clear, professional written and verbal communication skills
• Comfort with technology, including Office 365, iPad use, and general computer proficiency

Why You’ll Love Working Here

• Meaningful work that directly supports exceptional service for customers and patients
• A supportive, collaborative team environment
• Opportunities for learning, skill development, and career growth
• A fast-paced role that offers variety and daily problem-solving
• A culture that values your contributions and ideas
• Stability with opportunity in a quality-driven organization
• A workplace that respects structure, accountability, and work-life balance

Do It Right the First Time, Every Time

At SIS, excellence isn’t optional—it’s expected. While our technicians deliver top-tier repair services for surgical instruments and devices, our Customer Relations Specialists ensure the operational precision that makes that excellence possible. Through clear communication, accurate documentation, and strong cross-functional coordination, you help ensure every customer experience reflects our uncompromising standards.

By investing in continuous learning, best practices, and the latest technology, SIS delivers dependable results our clients can trust. Our customers deserve the best—and our people make it happen.

Our commitment defines us.

Our culture sustains us.

Our people make the difference.