IDD Crisis Response Specialist in Midland, Texas at PermiaCare

Job Number: 490

Location: Midland

Supervises: N

FLSA: Non-Exempt

Division: IDD

Salary: $20.65 per hour. Sign on bonus may be available.

Shift: Mon-Fri 8am - 5pm; may require a flexible work schedule; Assigned work hours may change as the needs of the agency and clients change

Driving required: Y

Travel required: Y

Settings: office, field

POSITION SUMMARY/JOB PURPOSE:
The IDD Crisis Response Specialist supports individuals with Intellectual and Developmental Disabilities (IDD) who have significant behavioral and psychiatric challenges. This position provides services to individuals in the community by defining presenting complaints, obtaining relevant medical history, assessing needed interventions, and initiating appropriate crisis intervention services. Responsibilities include resolving crisis situations, filing emergency detention orders, facilitating entrance into Crisis Respite facilities when appropriate, and ensuring individuals in crisis are treated in the least restrictive and most appropriate environment.

This position responds to crisis situations involving individuals receiving OBI services as well as individuals with IDD in the community who may be experiencing a behavioral or psychiatric crisis. The IDD Crisis Response Specialist provides crisis intervention, stabilization, outreach, and follow-up services to reduce the risk of future crises. This position assists individuals, families, providers, and community partners with identifying and accessing appropriate supports and resources, including referrals to the OBI program when appropriate.

This position develops and maintains positive working relationships with law enforcement, hospital personnel, schools, service providers, and the judiciary. The IDD Crisis Response Specialist directs crisis response services, including identifying individuals with IDD in the service area who are at risk of requiring crisis services, coordinating referrals and service linkages, and promoting access to community-based supports that improve stability and prevent future crises.

This position works independently, under limited supervision, reporting major activities through periodic meetings.

EDUCATION, EXPERIENCE, OTHER QUALIFICATIONS:

Education Required: A Bachelor's degree from an accredited college or university with a major in psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human growth and development, physician assistance, gerontology, special education, educational psychology, early childhood education or early childhood intervention or a bachelor's degree with at least 30 hours of coursework in the previous fields.

Experience Required: At least 1 year of experience with individuals with intellectual or developmental disabilities and individuals with mental illness or in the mental health field preferred.

Registration, Certification, Licensure or other Qualifications Required:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

MARGINAL DUTIES AND RESPONSIBILITIES (these duties are not designated as essential for the purposes of ADA; they are still required duties):

• Fill in for other staff as needed.
• Attend CRCG and TST meetings as needed.
• Provide translation, if applicable.
• Participate in team meetings and/or staffings.
• Participate in community activities and/or attends community meetings as needed.
• Participate in workgroups and committees as assigned.

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES:

• Advanced knowledge of mental illness and treatment.
• Knowledge of IDD policies and statutes.
• Knowledge of IDD and MH services available to individuals.
• Knowledge of Performance Contract and Texas Administrative Code, as applicable.
• Knowledge of treatment and behavioral support plans and resources.
• Effective time management skills.
• Knowledge of crisis intervention and suicide prevention.
• Ability to handle stressful and emotionally charged situations and remain calm and professional.
• Ability to provide emotional support to clients.
• Ability to handle confidential information with discretion.
• Knowledge of intake process for the Mental Health Clinic.
• Knowledge of the Texas Mental Health Code.
• Advanced knowledge of crisis intervention techniques.
• Knowledge of community resources and alternatives to State hospitalization.
• Knowledge of HIPAA and ability to protect confidentiality.
• Effective multi-tasking skills.
• Good organizational skills.
• Welcoming, positive behavior.
• Ability to express self clearly and effectively, orally and in writing
• Effective time management skills.
• Exceptional customer service skills, including positive attitude.
• Cultural sensitivity.
• Dependable attendance and punctuality.
• Trauma informed.
• Flexibility and adaptability to different work environments.
• Excellent computer skills, including Word, Excel, Outlook, and Electronic Health Records (EHR).
• Reading and comprehending.
• Reasoning and analyzing.
• Ability to coordinate with various inter-agency personnel.
• Ability to fulfill PMAB and CPR/First Aid requirements.
• Ability to work independently.
• Good interpersonal skills, including ability to build rapport with individuals including co-workers.
• Ability to display comfort in interacting with individuals of diverse cultural, ethnic and economic backgrounds and with social service, healthcare, educational and criminal justice organizations, as needed.
• Ability to acquire and utilize new skills as the job requires.
• Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a spirit of teamwork.
• Ability to maintain highly confidential information.
• Ability to remain calm in stressful situations.
• Ability to plan and schedule work and implement directives without constant supervision.
• Model professionalism by appropriate dress, language, ethics and work habits.
• Ability to drive personal and/or company vehicle. This position may require travel to agency program sites, community and residential sites, and/or locations outside the PermiaCare catchment area. This position may require transport of agency individuals and/or individuals served.

PHYSICAL REQUIREMENTS:

Abilities Required:

• Light Lifting, under 15 lbs
• Light Carrying, under 15 lbs
• Walking
• Standing
• Sitting
• Climbing stairs
• Operating office equipment
• Operating motor vehicle
• Ability to see
• Hearing (with aid)
• Ability to write
• Ability to count
• Ability to read
• Ability to tell time

Other (specify): driving required. May require some travel after hours and overnight.

WORKSITE CONDITIONS:

• Travel
• Inside
• Outside
• Working closely with others
• Working alone

ADA Statement: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EEO Statement: PermiaCare is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law.

This job description is not designed to cover or contain a comprehensive list of duties, activities or responsibilities that are required of the employee for this job. Duties, activities and responsibilities may change or new ones may be assigned at any time with or without notice. This job description does not constitute an employment contract with PermiaCare. Employment is at-will.

#PM22