Systems Administrator - Des Moines, IA in Urbandale, Iowa at Data Business Equipment

GENERAL JOB DESCRIPTION

As a System Administrator in DBE’s IT Team you will be responsible for installing and configuring software, hardware and networks, monitoring system performance and troubleshooting issues, while ensuring the security and efficiency of our IT infrastructure. This role will actively work to resolve problems and issues with computer and server systems to limit work disruptions within the company. System Administrators provide valuable contributions to the product, operations, and research teams by guiding them and resolving IT based issues. You will aid the Manager of IT on the maintenance of the software, IT infrastructure, user desktops, and keep the technical details of IT in line to the vision of DBE.

DUTIES & RESPONSIBILITIES

In order of importance – Include frequency (daily, weekly, monthly, quarterly, annually, etc.)

• Install, configure and maintain LAN and WAN system hardware (switches, routers, firewalls, etc.)
• Configuring and maintaining the networked computer system, including hardware, system software, and applications
• Monitoring system performance to ensure that everything runs smoothly and securely
• Researching and recommending new approaches to improve the networked computer system to promote the IT infrastructure and wellbeing of the company
• Install and configure software and hardware, managing network servers and technology tools
• Set up accounts and workstations for new hires and/or position changes
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner
• Ensure security through access controls, backups, and firewalls
• Develop expertise to train staff on new technologies
• Documenting any processes which employees need to follow to successfully work within our computing system
• Build an internal wiki with technical documentation, manuals, and IT policies
• Collaborates with other employees as needed as they relate to all IT processes

• Support Tier 1 needs of our Secure endpoint protection on terminals for Financial Institutions

• Other duties as directed by supervisor
• All other duties as assigned

SUPERVISORY RESPONSIBILITIES

• # of Direct Reports = 0
• # of Indirect Reports = 0

EDUCATION & TRAINING

• Bachelor's degree (Ba/BSc) from four-year college or university; Information Technology, Computer Science, or related discipline; and two to four years related experience and/or training; or equivalent combination of education and experience.
• Two to Four years of database, network administration, or system administration experience, required.
• Security+ is preferred

KNOWLEDGE & EXPERIENCE

• A proven track record of supporting IT strategy and plans.
• Strong knowledge of supporting helpdesk and IT operations best practices.
• Knowledge of basic electronics principles
• Create professional and positive lasting connections with colleagues, clients, and partners alike, who interact with DBE
• Ability to craft and deliver clear written communication, with great attention to detail
• Personal accountability
• Ability to work independently, establish priorities and meet deadlines
• Ability to handle sensitive and confidential situations and documentation

SKILLS & ABILITIES

• Excellent problem-solving and troubleshooting skills
• Excellent PC/computer skills

• Demonstrate strong interpersonal and communication skills
• Critical thinking skills and intellectual curiosity

WORKING CONDITIONS

PHYSICAL DEMANDS/ WORK ENVIRONMENT

The physical demand and work environment characteristics described below represent the typical amount of time spent and conditions while performing the essential duties of the job. Every attempt will be made to provide reasonable accommodations as necessary to enable individuals with disabilities to perform the essential functions. Use the following codes:

C = Continuously (67% to 100% of workday)

F = Frequently (34% to 66% of workweek)

O = Occasional (1% to 33% of the workweek)

N = Never (0% of the workweek)

Physical Demand/ Work Conditions

Frequency

Physical Demand/ Work Conditions

Frequency

Sitting

C

Lifting

O

Standing

F

Sedentary (0 - 10 lbs.)

C

Walking

F

Light (11 - 25 lbs.)

C

Bending

F

Medium (26 - 50 lbs.)

F

Stooping

F

Heavy (51 - 74 lbs.)

O

Kneeling

F

Very Heavy (75 – 100 lbs.)

Climb Ladders

O

Dexterity

C

Driving

O

Eye/Hand Coordination

C

Reach Above Shoulder

O

Handling (holding, grasping, feeling)

C

TYPICAL NOISE LEVEL

☐ Quiet ☒ Moderate ☐ Loud

SPECIAL HEARING REQUIREMENTS

None

SPECIAL VISION REQUIREMENTS

☒ Close

☒ Color

☐ Distance

☒ Depth Perception

☒ Ability to Focus

☐ Peripheral Vision

PRIVACY

Employee will comply with both the letter and spirit of the laws governing the privacy of consumer information and DBE’s Privacy Policy and Procedures.

EEOAA Disclosure

This job description is not a contract for employment, either expressed or implied, between DBE and the job employee. DBE or the employee may terminate the employment relationship at any time, for any reason. Data Business Equipment is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.