Administrative Assistant in Algona, Iowa at Iowa State Bank

As a primary contact for the organization, the Administrative Assistant & CSR role is responsible for supporting daily business operations through various administrative and customer support functions. Duties of the Administrative Assistant and & CSR role include:

• Answer and direct incoming calls and inquiries to the appropriate staff or department.
• Greet and assist customer, visitors, vendors and other guests in a professional manner.
• Perform daily opening and closing procedures.
• Assist other departments with support functions and special projects as needed.
• Perform customer service representative duties as needed, including responding to customer questions and resolving routine inquiries.

A high school diploma or equivalent is required. Previous customer service experience is preferred.

Additional qualifications of the position include:

• Ability to conduct multiple tasks in a fast paced work environment while maintaining composure.
• Ability to analyze problems, identify workable solutions, and select the appropriate course of action in an unbiased manner.
• Superior organizational skills.
• Advanced customer relationship skills.
• Strong math and analytical skills.
• Ability to collaborate with peers and management in a professional manner.