Sales Representative - Business Development Officer in Spokane, Washington at Vista Title and Escrow LLC

Job Summary

A successful Vista Business Development Officer (Sales Representative) builds and maintains strong relationships with customers, actively recruits new clients, and grows revenue opportunities through professional networking, industry engagement, and sales outreach. They acquire and maintain customers through the introduction and efficient use of Vista’s products and services while acting as a liaison between sales, operations, and customers. This role plays a critical part in increasing Vista’s market share, brand presence, and client retention while embodying Vista’s mission of providing unparalleled customer experience.

Supervisory Responsibilities

• None

Duties and Responsibilities

• Demonstrate knowledge of Vista products and services, as well as competitors’ offerings
• Develop leads and sales opportunities, following through with a defined sales plan
• Schedule and present in broker sales meetings and bank/lender meetings, setting measurable goals for frequency and follow-up
• Represent Vista at industry association events, encouraging cross-departmental participation
• Prepare and deliver professional presentations and marketing materials tailored to client needs
• Provide training sessions for new agents and loan officers
• Train clients on Vista’s tools (TitleCapture, Earnnest, Qualia, company website, etc.)
• Maintain current client relationships, leveraging them for referrals and expansion of client base
• Report business development and sales activity as required by Sales Manager or leadership
• Update job knowledge by participating in educational opportunities, reading industry publications, and maintaining professional networks
• Provide an unparalleled customer service experience
• Satisfy expense reporting requirements according to company policies
• Manage company credit card according to company policies
• Collaborate with Marketing to identify campaigns designed to increase market share
• Develop and maintain a sales pipeline within the CRM, ensuring activity is tracked, analyzed, and reported regularly
• Actively contribute to quarterly planning sessions and sales team meetings by sharing market insights and customer feedback
• Work closely with escrow and title staff to ensure client needs are being met and to proactively resolve issues impacting customer satisfaction
• Identify opportunities for cross-selling additional Vista services and tools to maximize client value
• Participate in community events and sponsorship opportunities to increase brand visibility
• Other duties as assigned

Job Type

Full-time, exempt position with base salary + incentives; Monday-Friday, 8am-5pm with occasional nights and weekends for industry events and meetings.

Compensation package

• $60,000 - $110,000 (includes base pay and earned incentive potential)
• Medical (including HSA option with company contribution), Dental, Vision, Life and LTD insurance (including company contributions)
• 401(k) (including company contribution)
• Flexible Spending Account programs for medical and dependent care
• Car and cell phone allowance
• Company paid holidays
• Paid time off (starting at 160 hours/calendar year, prorated for mid-year hire)

Equal Employment and Nondiscrimination

At Vista Title & Escrow, we are committed to equal employment opportunities for all and cultivate a caring and professional environment that invests in every individual in a professional, meaningful, and unparalleled way. We treat each of our applicants, employees, customers, business partners, and community members with dignity and respect without regard to age, race, creed, color, national origin, ancestry, marital status, disability, history of disability, veteran status, nationality, or sex/gender.

Required Knowledge/Skills/Abilities

• Commitment to Vista’s core values and mission of delivering unparalleled customer experience through care, clarity and cultivation
• Desire to achieve and exceed sales quotas
• Excellent verbal, written, and interpersonal communication skills
• Strong sales and customer service abilities with proven persuasion and negotiation skills
• Excellent organizational skills and attention to detail
• Strong time management skills with a proven ability to meet or exceed goals
• Ability to prioritize tasks in a high-paced and at times stressful environment
• Proficient with Microsoft Office Suite and CRM platforms
• Ability to analyze market trends, client activity, and competitor performance to inform sales strategy
• Cleared background, DMV, and credit check required
• Maintain vehicle in a clean, professional, and working condition
• Maintain valid registration and full-coverage auto insurance that satisfies at least the state minimum requirements

Education and Experience

• High school diploma or equivalent required
• Bachelor’s degree or 3+ years of sales experience preferred
• Reliable transportation and ability to travel to client and business locations
• Persuasive selling skills sufficient to influence sales generation
• Experience in the real estate, mortgage, or title and escrow industry strongly preferred

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Must be able to travel frequently and operate a personal vehicle

Company Core Values

At Vista Title & Escrow, our team members are expected to reflect our core values in all internal and external interactions:

• Care – Invest in the success of our people, clients, and communities
• Clarity – Communicate clearly and transparently to ensure understanding and trust
• Cultivation – Nurture and develop skills, relationships, and business practices