Risk Operations Lead in Toronto, Ontario at Loop

About Loop

Loop is a fast-growing FinTech high growth startup that enables businesses to seamlessly manage money around the world so our clients can access more markets, accelerate their growth and simplify their operations with the only truly cross-border banking platform. Loop is enabling the next generation of businesses to thrive around the world and we are looking for ambitious people to join our mission.

About The Role

Hi, I’m Sarah, Chief of Staff at Loop. I'm hiring a Risk Operations Lead to take ownership of the day-to-day risk function at Loop, owning everything from KYC/B and AML to credit risk, collections, and transaction monitoring as we scale.

This role is an onsite position at our downtown Toronto office (Bay and Bloor).

Where You Come In

As the Risk Operations Lead, you will be the operator who turns risk into one of Loop's sharpest competitive edges. You'll own KYC/B, AML, transaction monitoring, credit risk, and collections end-to-end, sharpening what's in place, building what isn't, and making sure every dollar moving through Loop moves safely and quickly.

Expect to live in the queues, the dashboards, the rules, and the room where the hard calls get made. You'll design the day-to-day, lead the team, and build a risk operation that moves at the pace of the business.

This is a role for a builder who is also an operator and is deeply involved in the team.

What You'll Be Doing

KYC / KYB Operations

Own the end-to-end onboarding review process for business customersSet and continuously elevate standards for review quality, throughput, and turnaround timeLead escalations on complex, high-risk, or high-value cases as final decision-maker

AML, Sanctions & Transaction Monitoring

Lead the day-to-day AML program, including alert review, SAR / STR filings, sanctions screening, and ongoing monitoringTune detection rules and thresholds to strengthen risk capture and reduce false positivesTranslate emerging fraud and money laundering patterns into rule, policy, and product changes

Credit Risk & Collections

Manage credit decisioning workflows, monitor portfolio health, and surface emerging risk earlyBuild out our collections function, from outreach cadences and hardship handling through recovery and write-offsOwn recovery rate and net loss as core KPIs of the function

Risk Operations & Reporting

Establish the dashboards, SLAs, and reporting cadence that give the company a clear view of risk performanceIdentify operational bottlenecks and resolve them through automation, integration, or redesignManage day-to-day relationships with our risk vendors and ensure we extract full value from each

Team & Regulatory Leadership

Lead, coach, and develop the risk operations team, raising the standard for output and impactPartner across Compliance, Product, Engineering, and Customer Operations to embed risk thinking throughout the organizationMaintain audit readiness as an ongoing discipline and support Compliance in regulator interactions across RPAA, FINTRAC MSB, AML, and KYC frameworks

What We're Looking For

4-7 years of experience in risk operations, AML, KYC/B, credit risk, or adjacent areasA hands-on operator and people leader who can run the queue and the teamDirect experience across KYC/B, AML, transaction monitoring, credit risk, collections, and/or fraudWorking knowledge of relevant Canadian regulation, including RPAA and FINTRACSharp analytical thinking and clear communication, paired with sound judgment and high ethical standardsA pragmatic builder who thrives in fast-paced, ambiguous environments

It’s a Bonus if You Have

Experience at a FinTech, especially in cross-border payments, banking, or lending.Comfort with SQL, Python, or no-code automation tools (Claude, Zapier, Retool, etc.).Experience at a small, early-stage team where you wore many hats.

What's in it for you?

A chance to shape the risk operations function at a high-growth FinTech and scale it with the company.Real ownership and visible impact. Your work shows up in the numbers and in the business every week.An energetic, fast-paced, collaborative startup culture with smart people who care.

What we offer

Salary range CAD$120,000 - $140,000 base annual, commensurate with experienceEquity ranging 0.10-0.50%3 weeks vacation Group health benefits after probationOnsite role in downtown TorontoKitchen full of snacks and drinks to keep you going throughout the dayCatered lunch on Fridays (we take recommendations!)

Interview Process

30 minutes virtual meeting with Mandy, People and Business Operations Specialist60 minutes in person meeting with Jess, Credit Lead and Yan, Head of EngineeringTake home assignment to get to know you better60 minutes in person meeting with Cato, CEO and Co-Founder and Sarah, Chief of Staff Background check and offer

Our Mission, Vision and Values

Mission: To help businesses seamlessly manage money around the world so they can access more markets, save money and simplify their operationsVision: The future of business is global by default. Loop will be the first business bank that is global by default.Values: Ownership, Speed, Respect, Grit

How to Apply

To apply for this position, please click “apply” and share your resume, alongside a brief paragraph about yourself and your previous experience. Your application will be reviewed by our recruiters and hiring managers; we do not use AI tools for screening or selection.

Loop is committed to creating a diverse culture. We encourage you to apply regardless of who you are or where you came from - what matters is the journey ahead. Put simply, if you’re unsure about your qualifications for this position, we’d still encourage you to apply!