PATIENT SERVICE ASSOC - EMERGENCY DEPT at LifeBridge Health – Baltimore, Maryland

Who We Are

LifeBridge Health is a dynamic, purpose-driven health system committed to redefining care delivery across the Mid-Atlantic and beyond. Anchored by our mission to improve the health of people in the communities we serve, we are transforming healthcare by advancing access, elevating patient experiences, and fostering bold ideas centered around community-based care.

Sinai Hospital (Baltimore) is a Level II Trauma Center. The ED sees about 49,000 adult patient visits annually, plus a pediatric ED seeing ~12,000‐14,000 visits.

Role Overview:

As a Patient Service Associate in the Emergency Department, you will provide critical secretarial and clerical support to ensure smooth and efficient operations. You’ll collaborate closely with physicians, nurses, and clinical teams to help coordinate patient flow and deliver exceptional service to patients and families.

Key Responsibilities:

• Perform a variety of clerical duties to support emergency department staff.
• Answer telephones, relay messages, and manage calls within your scope of authority.
• Coordinate patient flow in collaboration with physicians, nurse managers, and charge nurses.

Requirements:

• Education: High School Diploma or GED
• Experience: Minimum of 1 year of relevant experience in a healthcare or customer service setting.