Collections Specialist at Parsons Kellogg – East Providence, Rhode Island

Fuel ParsonKellogg's Growth! Join our dedicated Finance team as Collections Specialist and become a driving force behind the continued success of ParsonsKellogg.

ParsonsKellogg provides the infrastructure and resources you need to succeed. From our state-of-the-art in-house decoration facility to direct relationships with premier brands like Patagonia, Peter Millar, Lululemon, and YETI, we offer a distinct advantage. Partner with our talented creative team, leverage our product showroom, and utilize powerful CRM tools. Join ParsonsKellogg and experience the foundation for a thriving career.

Job Summary:

ParsonsKellogg is seeking a talented and proactive Collections Specialist to join our team. The Collections Specialist is responsible for managing and maintaining the company’s accounts receivable portfolio by ensuring timely collection of outstanding balances, evaluating and approving customer credit, and supporting order processing and returns. This role works cross-functionally with Sales and Accounts Payable to resolve discrepancies, manage credit risk, and maintain strong customer relationships while protecting the company’s financial interests.

Compensation: $50,000 Annually

Job Responsibilities:

• Record invoices with accuracy and efficiency, ensuring timely posting into the accounting system.
• Proactively manage daily collections, utilizing effective communication and collection strategies.
• Conduct regular account status reviews, analyzing aging reports and payment trends to identify delinquent accounts and prioritize collection efforts.
• Prepare and distribute detailed reporting on customer payment status, including risk assessments and escalation recommendations for leadership.
• Evaluate and process customer credit applications by analyzing financial statements, credit reports, and trade references.
• Approve or recommend credit limits in alignment with company policies and risk tolerance.
• Serve as point of contact for internal teams (Sales, AP, Customer Service) regarding account standing, credit decisions, and payment issues.
• Process sales credit memos and customer returns accurately and in a timely manner.
• Provide support and guidance on credit policies and account status.
• Assist with process improvements to enhance efficiency and reduce risk.

Job Requirements:

• 2+ years of experience in collections, accounts receivable, or credit management
• Strong knowledge of AR processes including invoicing, payment application, dispute/chargeback resolution, credits/return processing, and customer communication.
• Strong understanding of credit and collections processes
• Strong organizational skills with ability to manage multiple deadlines and prioritize effectively. High attention to detail and comfort working within deadlines and under pressure.
• Excellent written and verbal communication skills; ability to work cross-functionally with Sales and Operations.
• Articulate and active listener, able to build rapport and convey information clearly and persuasively across diverse audiences.
• Comfortable navigating various digital platforms and learning new software quickly.
• The role involves primarily seated work, but flexibility to stand or move around at your discretion is encouraged.

At PK, we provide a comprehensive benefits program designed to offer long-term financial security and a healthy work-life balance for all our employees:

• Paid Time Off: 3 weeks of paid vacation and 13 paid holidays per year.
• Retirement Planning: 401k and Roth options with a competitive company match.
• Profit Sharing: Direct participation in the company’s financial success through profit-sharing plans.
• Health Insurance: Access to a variety of affordable medical, dental, and vision options.
• Employee Support: Comprehensive Employee Assistance Programs (EAP) for personal and professional well-being.

ParsonsKellogg is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.