Director of Properties at East Akron Neighborhood Development Corporation – Akron, Ohio

General Responsibilities and Essential Functions:

The Director of Properties (Director) is a full-time, exempt position that is responsible for units overall daily operations and profitability of EANDC’s growing residential real estate portfolio. This includes over 600 units of multifamily properties and scattered site single-family rentals. The Director ensures that all properties are managed and maintained in alignment with the financial, physical, and social goals of EANDC, as well as the requirements of third-party clients, regulatory agencies, and funders.

This leadership role plays a critical part in improving portfolio performance and supporting staff through team building, coaching, and training. The Director oversees property management, maintenance, and compliance staff while also engaging with community stakeholders and residents. This position requires flexibility, with occasional evening and weekend hours. General tasks and responsibilities of this role are outlined below.

Reports to:

President / Chief Executive Officer (CEO)

Key Responsibilities:

• This position works in conjunction with the Chief Operating Officer (COO) on a daily basis.
• Negotiate contracts with vendors and service providers to secure favorable terms and ensure quality workmanship.
• Solve complex tenant issues and disputes and provide resolutions that minimize legal risk and maintain relationships.
• Visit the sites on a regular basis to mentor Property Managers and monitor ongoing issues at the properties.
• Implement sustainability practices to enhance environmental performance and cost-efficiency of properties.
• Oversee the financial performance, operations, management and leasing, and physical maintenance of all residential properties owned or managed by EANDC.
• Create and implement annual performance plans for the properties; evaluate and manage performance for all staff.
• Set annual budget and performance targets for EANDC’s property management and maintenance portfolio; develop division-level budgets and individual property budgets in coordination with the Chief Financial Officer (CFO).
• Develop and maintain comprehensive property management plans, monitor monthly financial performance, and establish capital improvement budgets for all properties in coordination with the Chief Real Estate Development Officer (CREDO).
• Ensure all properties remain in compliance with applicable Federal, State, and Local requirements, including HUD, LIHTC, AHP, Section 8, and other lender/investor guidelines.
• Create and implement marketing and leasing strategies to support occupancy and tenant engagement across the portfolio in conjunction with the COO.
• Serve as a member of EANDC’s leadership management team, contributing to strategic planning and cross-departmental collaboration to strengthen the organization’s sustainability and impact.
• Participate in special projects and perform other related duties as required.

Strategic Work:

• Create, maintain, and implement policies and procedures for the property management and maintenance departments to ensure consistency, efficiency, and compliance.
• Oversee and review budgets; ensure financial adherence for all work completed by staff.
• Collaborate on organization-wide budgetary planning with senior leadership and the CFO.
• Ensure all property management practices comply with current statutory regulations, housing legislation, and industry standards.
• Analyze housing market trends, regulatory developments, and community needs to support informed strategic decision-making.
• Manage and maintain internal controls for operational and financial integrity.
• Assess and enhance reporting models for operational and compliance reporting.
• Develop and monitor Key Performance Indicators (KPIs) to evaluate team and portfolio performance.
• Actively participate in and contribute to EANDC’s strategic planning processes at the organizational level.

Tactical Work:

• Supervise the Manager of Maintenance and oversee the maintenance scheduling for all properties.
• Oversee Supervise the Manager of Property and Compliance, ensuring optimal occupancy levels across EANDC’s housing portfolio.
• Ensure compliance with HUD, OHFAA, OCCH, LIHTC, FHLB, FHA, and other applicable federal, state, and local regulations.
• Oversee timely completion of housing recertifications to maintain compliance and eligibility.
• Monitor operations, maintenance, and record-keeping practices across all properties to meet lender, investor, and regulatory requirements.
• Develop and manage budgets for property management and maintenance departments, ensuring fiscal responsibility.
• Review monthly reports with staff for submission to the Executive Team, lenders, and investors, including:
• Property conditions and any issues.
• Vacancy and occupancy rates.
• Tenant delinquency reports.
• Ensure staff adherence to Landlord-Tenant and Fair Housing Laws, including compliance with reasonable accommodation policies.
• Monitor property managers’ compliance with rent collection policies and procedures to ensure effective revenue management.
• Drive efforts to maximize occupancy levels and reduce vacancy losses through efficient tenant processing and leasing strategies.
• Provide recommendations to the executive team regarding property and operational improvements.
• Supervise facilities management and implement capital maintenance plans across the entire property portfolio.
• Assist organizational leadership with any tasks related to the financial support and development of the organization as needed.
• All work will be performed according to the organization’s policies, standards, core values and in the spirit of the organization’s mission and vision statements.

Required Skills:

• Exceptional organizational skills with the ability to manage multiple tasks and priorities.
• Strong professional communication skills, including verbal, written, and technical writing abilities.
• Excellent leadership skills with the ability to inspire, motivate, and manage a diverse team to meet and exceed performance standards.
• Proven ability to meet deadlines in a fast-paced, deadline-driven environment.
• Ability to build and maintain effective working relationships with vendors, subcontractors, and team members.
• Ability to maintain strict confidentiality and handle sensitive information appropriately.
• Ability to travel to local, state, and national meeting to represent EANDC and attend continuing professional education sessions.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong computer skills and experience with Yardi, Buildium, MRI, Boston Post, and other industry software applications.

Work Environment:

• Typically, work in an office setting.
• Fieldwork at client locations, including residential homes.
• May require travel to different sites and occasional work in confined spaces or at heights.
• May require occasional overtime as needed.
• This is a full-time, on-site position, generally beginning at 8:00 a.m., Monday through Friday.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits and Compensation:

• Annual Salary of $85,000 to $110,000 commensurate on experience.
• Standard Mileage Reimbursement for vehicle usage during assigned duties.
• Health, Dental, Long-term disability, and Vision Insurance.
• Additional Voluntary Benefits after probationary period.
• Generous paid sick-time, vacation, and holidays.
• 403(b) Retirement Plan.
• EANDC qualifies toward the Public Service Student Loan Forgiveness (PSLF) program.

Required Skills:

• Exceptional organizational skills with the ability to manage multiple tasks and priorities.
• Strong professional communication skills, including verbal, written, and technical writing abilities.
• Excellent leadership skills with the ability to inspire, motivate, and manage a diverse team to meet and exceed performance standards.
• Proven ability to meet deadlines in a fast-paced, deadline-driven environment.
• Ability to build and maintain effective working relationships with vendors, subcontractors, and team members.
• Ability to maintain strict confidentiality and handle sensitive information appropriately.
• Ability to travel to local, state, and national meeting to represent EANDC and attend continuing professional education sessions.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong computer skills and experience with Yardi, Buildium, MRI, Boston Post, and other industry software applications.

Required Qualifications:

• Bachelor’s degree in Business, Real Estate or related field or the equivalent combination of education/experience required.
• Knowledge of and experience with the Fair Housing Act, Federal Low Income Housing Tax Credit (LIHTC), HUD and other affordable programs and the applicable compliance responsibilities.
• Minimum five to ten years of experience in affordable multifamily property management staff supervision at multiple sites required.
• Must maintain a valid state of Ohio driver’s license.
• Must be able to pass a pre-employment criminal background check and drug screening.
• Willingness to work community and organization sponsored events as requested.

Preferred Qualifications:

• Master’s degree in Business, Real Estate or related field or an equivalent combination of education/experience required.
• Strong background in residential management and the ability to oversee a property management portfolio spanning the Akron and Canton communities.
• CPM (Certified Property Manager) designation is a plus.