Application Support Analyst in Lufkin, Texas at Burke Center

Position Number: P #1096

Location: Nacogdoches, TX (will consider Lufkin, TX)
Onsite Only Position

Schedule: Monday–Friday, generally 8:00 a.m.–5:00 p.m. (occasional after-hours work may be required)

Salary: Based on qualifications and experience. Travel reimbursement provided.

The Application Support Analyst is responsible for supporting the organization’s Electronic Health Record (EHR) system by creating and maintaining forms, assessments, and reports, providing day-to-day help-desk style support to clinical end users, and assisting with data analysis for clinical programs. This role will work closely with the Director of Informatics and clinical teams to ensure the EHR meets operational needs, supports clinical workflows, and maintains data accuracy. The Application Support Analyst will also participate in testing and validating EHR updates, assist with training and support, and perform additional duties as assigned.

This is an excellent opportunity for someone who enjoys analytical work, problem-solving, system design, and creating meaningful data visualizations that drive organizational decision-making.

• Create, maintain, and update forms, assessments, and reports within the EHR to support clinical operations.
• Ensure accuracy and usability of all EHR tools used by clinical staff.

• Provide help-desk style assistance for clinical users, including troubleshooting, issue resolution, and workflow guidance.
• Serve as a resource for clinical staff regarding EHR functionality and best practices.

• Serve as a clinical programs data analyst, creating and maintaining reports to track program outcomes and performance metrics.
• Provide program-specific EHR support, collaborating with program leadership to meet data and reporting needs.

• Assist in testing and validating system updates, new features, and enhancements to ensure reliability and accuracy prior to deployment.
• Document testing results and communicate findings to the Director of Informatics and IT teams.

• Work collaboratively with informatics, IT, and clinical leadership on EHR initiatives.
• Perform other duties assigned by the Director of Informatics.

• Bachelor’s degree (or equivalent experience).
• Strong problem-solving skills and attention to detail.
• Excellent communication and customer service skills for supporting clinical staff.
• Ability to learn and adapt quickly in a dynamic healthcare environment.

• 1–2 years of experience with EHR systems; clinical or healthcare operations experience a plus.
• Basic knowledge of reporting tools (e.g., SQL, Power BI, SAP Crystal Reports, or similar) preferred.

• Understanding of healthcare workflows and clinical documentation processes.
• Technical aptitude for learning EHR configuration and reporting tools.
• Strong organizational skills with ability to manage multiple tasks.
• Commitment to accuracy, quality, and continuous improvement.

• Required: Valid Texas Driver’s License.

• Ability to see, hear, and communicate effectively.
• Ability to lift up to 25 lbs.
• Ability to stand, walk, drive, and perform hand/finger movements for extended periods.
• Driving record must be insurable by Burke’s insurance administrator.

Burke is an Equal Opportunity Employer and does not discriminate based on race, color, gender, sexual orientation, national origin, religion, age, or disability unless such characteristics are bona fide occupational requirements.

Applicants must provide proof of identity and employment authorization as part of the hiring process. All final candidates are subject to background and driving record checks as part of Burke’s pre-employment screening process.