Business Support Specialist at QAI Laboratories Ltd. – Burnaby, British Columbia

QAI Job Number: QAI-BUSSUPP- 06032025

JOB TITLE: Business Support Specialist

LOCATION: Burnaby (BC, Canada)

CATEGORY: Administration/ Customer Service

CLOSING DATE: OPEN UNTIL FILLED

SALARY RANGE: $40,000 - $45,000 per year

BACKGROUND:

Founded in 1994 by a group of experienced certification and testing experts, QAI is an independent third-party testing, inspection, and certification organization that serves the building, technology, and construction industries (among others) with cost-effective solutions through our in-house capabilities/services, and an established world-wide network of qualified affiliates. The QAI name and logo have become well-recognized throughout the Certification world resulting in steady growth of our Certification, Testing, and Inspection business streams.

Join our Team! Learn, Develop, Grow!

At QAI, you will have the opportunity to put your aptitude, experience, knowledge, and desire to learn to the test. We make a difference in people’s lives through the work we do as a top-notch Product Testing, Certification, and Inspection body whilst providing rewarding careers for our employees.

QAI has an exciting career opportunity within the administration department. The Business Support Specialist position will play a key role in supporting QAI’s business by providing a positive customer experience to both internal and external clients.

The ideal candidate will be someone who is positive, a self-starter, motivated, a good team player an effective communicator,

DUTIES: The successful candidate will perform, but not be limited to, the following duties:

• Greets customers
• Answers phone calls
• Cleans office kitchen
• Orders office supplies
• Maintains building repairs and keeps a record
• Arranges shipments
• Makes cheque/check deposits daily, as necessary
• Created PORs and POs
• Creates and Maintains clients’ profiles daily
• Creates Work Orders and Deposit Invoices daily
• Updates and Maintains Backlogs daily
• Arranges Special Inspections for Burnaby ELE
• Creates label sales invoices and arranges shipment to customers
• Maintains label quantities and re-orders labels as needed
• Conducts label inventory count every 6 months
• Acts as liaison between clients, sales, operations, and accounting
• May keep clients updated on project status or email reports to clients
• Enters/reconciles invoicing from the operations database to the accounting database
• Under the guidance of the Operations Manager, issues new client/project numbers before work is started on a new project.
• Assists with Sales and Marketing activities
• Performs client credit checks and recommends payment terms
• Running day-to-day activities assigned by the operations manager
• Client Support
• Assist in the collection of outstanding accounts and receiving of deposits
• Works with 3rd party contractors/subcontractors (POs etc.)
• Assist in inspection scheduling or booking travel arrangements
• Switchboard relief
• General scanning and filing work
• Other duties as assigned by their manager from time to time

QUALIFICATIONS: The successful candidate will:

• 2+ years' experience as an Administrator or Business Support in a fast-paced office environment
• Knowledge of administrative and clerical procedures
• Knowledge of computers and relevant software applications (Microsoft Office)
• Exceptional customer service skills and professional phone manner
• Keyboard skills and ability to work with a switchboard
• Office Administrative Assistant Training/Certificate an asse
• Ability to function as a team player
• Prior experience with Zoho will be considered as an asset

Key Technical Competence

• Possess good communication and organizational skills
• Able to multi-task with some degree of accuracy and efficiency
• Understand the departments or areas in which they are assigned and work to improve the process

APPLYING:

QAI Laboratories offers a comprehensive compensation and benefits package including base salary and bonus/commissions, medical, dental, and other perks. We are committed to the long-term success of our employees.

Interested? Please submit your resume and cover letter to careers@qai.org. Applications will only be accepted when emailed in MS Word or PDF format and must have a job-specific cover letter. Please be sure to include the QAI job number in the subject line of your communication.

Check out our other career opportunities on our website careers page: qai.org/careers.

Equal Opportunity Employer

QAI Laboratories is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Note: No sponsorship is available.

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