DIRECTOR OF OPERATIONS, WESTERN CANADA in Langley, British Columbia at I R I S

IRIS IS SEEKING A DIRECTOR OF OPERATIONS – WEST

Director of Operations – West

British Columbia | Alberta | Ontario | New Brunswick

60 IRIS boutique-clinics in 2026

Are you a results-driven leader who is passionate about people, performance, and operational excellence?

IRIS is seeking a Director of Operations – West to support the growth, success, and continuous evolution of its boutique-clinic network.

Reporting to senior leadership, you will play a key role in connecting corporate strategy with field execution. You will support and inspire teams to achieve commercial, operational, and financial objectives while delivering an exceptional patient experience.

What You'll Do

• Lead and mobilize teams around growth and performance objectives.

• Act as the key link between senior leadership and store operations.

• Analyze business performance and drive the implementation of best practices.

• Support the rollout of commercial initiatives, marketing programs, and training strategies.

• Foster a culture of innovation, accountability, and continuous improvement.

• Ensure a consistent and exceptional patient experience aligned with IRIS values.

What We're Looking For

• An inspiring and hands-on leader with a strong field presence.

• Excellent communication, coaching, and team development skills.

• Strong business acumen and experience managing multi-site operations.

• Ability to translate strategic vision into measurable results.

• Passion for innovation, customer experience, and people development.

Travel Requirements

This is a field-based leadership role. With responsibility for approximately 60 boutique-clinics across four provinces, regular travel is an essential component of success. The ideal candidate enjoys being close to operations, supporting teams in person, and building strong relationships across the network.

Join IRIS and help shape the future of vision care while contributing to the growth of one of Canada's most recognized and innovative organizations.