Service Product Manager in Richmond, Virginia at Hyper Solutions Inc

The Service Product Manager at Hyper Solutions plays a key role in defining, building, and scaling a comprehensive portfolio of service offerings supporting Hyper’s power distribution equipment. This position owns the strategy, structure, and commercialization of services across the full equipment lifecycle, from installation and commissioning through maintenance, upgrades, and long-term operational support.

This role works closely with Service Operations, Sales, Product Management, Finance, and customers to translate market needs into scalable, profitable service solutions. In partnership with the Digital Services Product Manager, this position ensures that traditional field services and software-enabled offerings are integrated into a unified customer experience.

This position is well-suited for a commercially-minded product leader who understands service-based business models and is comfortable operating at the intersection of operations, sales, and product strategy.

Core Responsibilities

• Define and own the service product roadmap across all equipment families
• Develop structured service offerings including service tiers, SLAs, and lifecycle programs
• Design standardized service scopes, deliverables, and performance expectations
• Build scalable and repeatable service products aligned with delivery capabilities
• Develop pricing strategies, margin frameworks, and business cases for service offerings
• Create subscription, contract, and bundled service models to drive recurring revenue
• Define and execute strategies to improve service attach rates on new equipment sales
• Develop lifecycle service programs including maintenance, upgrades, and modernization
• Identify opportunities within the installed base for retrofit and recurring service revenue
• Partner with Digital Services Product Manager to align traditional and digital service offerings
• Translate analytics, monitoring, and AI capabilities into monetizable service products

Additional Responsibilities

• Collaborate with Sales to develop service value messaging and go-to-market strategies
• Partner with Finance to track profitability and optimize pricing structures
• Work with Service Delivery and partners to ensure execution feasibility
• Engage directly with customers to understand lifecycle needs and pain points
• Track and analyze KPIs such as attach rate, renewal rate, and margin performance
• Continuously refine the service portfolio based on operational feedback and market trends
• Identify opportunities for portfolio simplification, expansion, and optimization

• 5–10 years of experience in product management, service strategy, or commercial program development
• Experience defining and launching service offerings or lifecycle programs
• Strong understanding of pricing models, margin structures, and recurring revenue strategies
• Ability to translate operational capabilities into structured commercial offerings
• Strong cross-functional collaboration and stakeholder management skills
• Ability to operate in a fast-paced, cross-functional environment

Preferred Qualifications

• Experience in data center infrastructure, electrical equipment, or industrial services
• Familiarity with OEM service models or lifecycle service programs
• Experience working with SLA-based service contracts and uptime guarantees
• Experience integrating digital or analytics capabilities into service offerings
• MBA or equivalent business and technical experience

What Success Looks Like

• High service contract attach rates across new equipment sales
• Strong recurring revenue growth from service offerings
• Consistent achievement of service revenue and margin targets
• High renewal rates and successful upsell of lifecycle services
• Positive customer experience and strong retention across the installed base

Why Hyper?

At Hyper, you’ll play a central role in shaping a next-generation service model for mission-critical infrastructure. You’ll work across sales, service, and product teams to build scalable offerings that drive revenue growth, improve customer outcomes, and strengthen long-term relationships.

This is a high-impact, high-visibility role where you can directly influence how Hyper delivers value across the full lifecycle of its products while helping define the future of service in a growing organization.

Location

Onsite in Richmond, VA, or remote, depending on candidate location and business needs.

Compensation

The anticipated minimum hiring range for this role is $100,000 - $120,000 per year. Actual salary varies due to factors that may include but not limited to relevant experience, skills, certifications and location. This hire will be eligible for discretionary bonus or incentive compensation. Variable compensation may depend on various factors, such as individual and organizational performance.

Hyper Solutions is an Equal Opportunity Employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws.

All applications will be used exclusively for selection purposes and handled confidentially by authorized personnel only. Your application may also be considered for other suitable positions within Hyper Solutions, Inc.

Please note that Hyper Solutions is currently unable to offer visa sponsorship, and applicants must be authorized to work in the U.S. without the need for sponsorship now or in the future.