Senior Member Service Representative Float in Warren, Michigan at People Driven Credit Union

Job Type

Full-time

Warren, MI Romeo, MI

Are you People Driven? Join People Driven Credit Union as a Full-Time Float Senior Member Service Representative where you'll provide exceptional member service in a vibrant, member-focused environment. This position will report to our Warren branch, and float to our Romeo branch when needed. This role offers you the chance to make a meaningful impact by assisting members with their financial needs, creating positive experiences and fostering long-lasting relationships. You will work onsite, collaborating with an energetic team that values excellence and integrity. Compensation for this position starts at $22.37 per hour, but offers may go up depending on relevant experience and skills.

As a team member you'll enjoy benefits such as employer paid Medical, Dental, and Vision, a generous 401(k) program, Life Insurance, Flexible Spending Account, and Paid Time Off. Elevate your career and bring your friendly, positive attitude to a place where you can genuinely make a difference!

As a Full-Time Senior Member Service Representative at People Driven Credit Union, you will play a pivotal role in delivering exceptional service to our members. Your responsibilities include promptly and professionally addressing member inquiries, whether they are basic or complex, related to insurance, interest rates, service charges, and account histories—all while adhering to disclosure requirements and consumer privacy policies. You will facilitate various transactions, including opening new share, certificate, and IRA accounts, as well as conducting transfers, deposits, payments, withdrawals, and statement research. Additionally, your keen ability to actively cross-sell our credit union services will contribute to our members' financial well-being and enhance their overall experience. By ensuring accurate and thorough service, you will help our members navigate their financial journeys with confidence.

Essential Duties and Responsibilities – Other duties may be assigned.

• Effectively handle all Member Service Representative and Teller duties and responsibilities as required; may also serve as a greeter.
• Serves as Backup Head Teller, as needed.
• Assist members with inquiries from basic to complex issues regarding insurance, interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• Open new share, certificate, and IRA accounts in accord with current policies, perform transactions and other functions relating to all share and certificate accounts, including transfers, deposits, payments, withdrawals, statement research, signature verification, and bonds.
• Process checking services: NSF problems, draft orders, copy requests, verification of account status, funds availability, certified & stop payments.

To excel as a Senior Member Service Representative, you must possess a strong foundation in customer service, with prior experience as a teller or in member services. A thorough knowledge of credit union products and services is essential, enabling you to effectively assist members with their inquiries and provide tailored solutions. Attention to detail is critical, as you will conduct transactions and manage account-related tasks with accuracy.

Additionally, strong communication skills and an empathetic approach will help you connect with members and understand their financial needs. Familiarity with relevant software and tools will streamline your workflow, allowing you to provide prompt, professional service. With these skills, you will be well-equipped to make a positive impact in our member-centric culture.

Your next step

If you think this job is a fit for what you are looking for, great! We're excited to meet you!

Education:

• High School graduate or equivalent, some college preferred.
• Must pass the Sr. Member Service Representative Assessment.

Experience:

• Previous experience as Member Service Representative and Teller is required. Excellent knowledge of credit union products and services.