Customer Retention Specialist (Sales Focus) in Troy, Michigan at 1-800 Hansons LLC

Grow your career with HANSONS! We’re a top-ranked, fast-growing home improvement company looking for a driven Customer Retention Specialist (Sales Focus).

As a Customer Retention Specialist (Sales Focus), you’ll connect with customers considering canceling, understand their concerns, and turn those conversations into solutions. Using strong communication, problem-solving, and a consultative sales approach, you’ll help customers move forward with confidence.

If you’re customer-focused, results-driven, and have sales or call center experience, we want to hear from you.

We Offer:

• Earning potential of $70k-$100k+/year (Base + Incentive)
• Full-Time opportunity with Weekly pay via direct deposit
• Health benefits available at 30-days of employment (medical, dental, vision, life, critical, accident, short-term & long-term disability)
• Eligible for 401k w/company match at 90-days of employment
• Eligible for paid time off at 90-days of employment with unlimited roll-over of unused hours
• Holiday pay eligible at 30-days of employment
• Tools provided to help you develop and grow into leadership opportunities
• Committees to join to continue a great company culture and keep HANSONS a fun place to work
• Opportunities to earn up to $1,500 per person you refer to any of our locations across the country that joins the team
• Employee as well as Friends & Family Discounts available
  
  

What You’ll Do:

• Use problem solving and five-star customer service skills to speak with a customer that is requesting to cancel their contract.
• Review and recommend revisions to product selections and financing options to ensure the customer is able to achieve a positive resolution to their home improvement needs.
• Use multi-tasking skills to communicate with customer, update notes in the customer’s profile and review potential deals to discuss with customer to save the deal.
• Connect with customers in a timely manner using provided reporting in order to reach customers rapidly.
• Develop and maintain good working relationships with all internal customers, including Sales, Service, Operations, General Managers, and other internal partners.

What We’re Looking For:

• 5+ years of professional work experience or an equivalent combination of education and experience
• 3+ years of experience in a call center or customer-facing environment
• Previous sales or sales leadership experience is a plus
• Strong organizational skills and attention to detail
• Ability to analyze situations, solve problems, and make sound decisions that support both the customer and the business
• Ability to maintain reliable and consistent attendance, with or without reasonable accommodation

Core Values: Helping Customer Love Where They Live

The person in this position must have a commitment to reflecting HANSONS' core values, which include:

• Get it Done – Fast, Right & Now
• Strive for Five – Go Above & Beyond
• Be a Problem Solver – Own it to Resolve it Today
• Care – Embrace Diversity and Treat Everyone with Priority, Respect & Integrity
• Communicate – Call / Answer / Reach the Customer
  
  

Hours/Schedule:

Full-time, 40 hours per week/52 weeks per year. Standard hours are M – F, 9:00am-6:00pm EST. Due to cyclical nature of position, some overtime including evening and weekend hours may be required.

It is the policy of 1-800-Hansons not to discriminate against age, color, sex, sexual orientation, gender identity, disability, national origin, race, religion, or veteran status.