Patient Access Coordinator in Omaha, Nebraska at Nebraska Spine Center LLP

Patient Access Coordinator:

You're the first voice our patients hear and the person who keeps a physician's, advanced practice providers, and physical therapist day running on time. Every call you answer, every appointment you schedule, and every insurance detail you verify sets the tone for a patient's entire experience with us. If you like solving problems on the fly and want a job where your organization skills actually matter to people's health care, this is it.

What you will do:

• Answer incoming calls and give patients a genuinely helpful first impression
• Register new patients and keep demographic information current for established ones
• Schedule, reschedule, and cancel appointments, and keep physician schedules accurate so every patient gets seen
• Verify insurance eligibility before appointments happen, not after
• Manage incoming and outgoing referrals, including logging and correspondence
• Work with patients, physicians, and staff at outside facilities to keep information moving accurately and on time
• Prep documentation for upcoming visits and request outside records and images ahead of time
• Maintain HIPAA-compliant patient confidentiality in every interaction
• Work a daily task list and keep on top of it
• Help grow patient portal participation
• Support Telehealth patients with scheduling and setup
• Scan medical records for new patients ahead of their visits
• Send new patient paperwork through Health Asyst and walk patients through any technical hiccups

What we are looking for:

Someone who stays calm on a busy phone line, pays attention to detail, and treats every patient interaction like it matters, because it does. Prior medical office or scheduling experience helps, but a strong work ethic and a real interest in patient care go a long way too.

Apply today and join a team that sees you.

• Reliable attendance and punctuality
• Strong organizational skills and follow-through
• Ability to read, write, and communicate clearly with patients, providers, and staff
• Comfortable juggling multiple tasks and priorities in a fast paced clinic environment
• Ability to sit for extended periods