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What is the role of a Manager - IT Application Support at Jobgether?

The Manager - IT Application Support position at Jobgether is a Full-time or part-time position opportunity in the Information Technology field.

Where is this Manager - IT Application Support job located?

Brazil, Indiana, 47834, United States

What type of employment is offered for this Manager - IT Application Support role?

Full-time or part-time position

What is the expected salary for this Manager - IT Application Support job?

Compensation will be discussed during the hiring process.

Manager - IT Application Support job near me in Brazil, Indiana at Jobgether | Jobs and Employment

Manager - IT Application Support

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager - IT Application Support in Brazil.

This leadership role offers the opportunity to drive the stability, performance, and continuous improvement of critical enterprise applications within a large-scale technology environment. You will oversee application support operations, ensuring high service availability, efficient incident management, and strong governance practices. Working closely with business stakeholders, IT teams, and external vendors, you will play a key role in maintaining operational excellence while supporting ongoing digital initiatives. The position combines technical oversight, people leadership, and strategic planning, making it ideal for professionals who thrive at the intersection of technology and business. You will also champion service optimization, team development, and innovation across application support functions. This is a rewarding opportunity to shape operational success in a collaborative and forward-thinking environment.

Accountabilities:

Lead the day-to-day management of enterprise application support operations, ensuring system stability, performance, and business continuity
Oversee incident, problem, and event management processes in alignment with ITIL best practices and governance standards
Supervise issue resolution, code changes, and support activities throughout the Software Development Life Cycle (SDLC)
Ensure compliance with internal controls, audit requirements, and applicable regulatory standards
Partner with business and technology teams to successfully transition projects and enhancements into stable operational environments
Monitor and analyze key performance indicators related to system availability, incident resolution, and operational effectiveness
Develop dashboards, reports, and actionable insights to support leadership decision-making
Promote shift-left support practices through knowledge sharing, documentation, and process optimization
Manage relationships with external vendors, coordinating escalations and ensuring adherence to service-level agreements (SLAs)
Oversee resource planning, timelines, budgets, and operational delivery for assigned IT initiatives
Lead, coach, and develop application support professionals, fostering a culture of continuous improvement, accountability, and technical excellence
Drive talent development, performance management, and future skills planning to support evolving business and technology needs
Encourage innovation, service improvement, and adherence to quality standards, including Definition of Done (DoD) practices

Requirements:

Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field
Advanced or fluent English communication skills, both written and verbal
Proven experience managing enterprise application support teams in complex corporate environments
Strong understanding of ITIL practices, including incident, problem, event, and service management processes
Experience overseeing application lifecycle support and working within SDLC frameworks
Knowledge of IT governance, compliance, audit controls, and operational risk management
Demonstrated ability to manage external vendors, service providers, and stakeholder relationships effectively
Strong analytical and problem-solving skills with experience leveraging KPIs and operational metrics to drive improvements
Excellent leadership, coaching, and team development capabilities
Ability to balance operational priorities, strategic initiatives, and business objectives in a fast-paced environment
Strong communication, collaboration, and organizational skills
Experience driving continuous improvement initiatives and service optimization programs

Benefits:

Remote work model with flexibility and work-life balance
Comprehensive medical insurance coverage
Dental insurance plan
Life insurance coverage
Performance-related bonus program (PPR)
Private pension plan
Wellness and fitness support programs
Meal allowance or on-site dining benefits (depending on location)
Transportation assistance or company shuttle options (depending on location)
Employee Assistance Program (EAP) offering personal and professional support
Well-being and wellness initiatives focused on physical and mental health
Extended maternity and paternity leave
Educational assistance for eligible children
Inclusive workplace culture committed to diversity, equity, and continuous development.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Manager - IT Application Support in Brazil, Indiana at Jobgether

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