Branch Manager-South City (Fyler Ave) in St. Louis, Missouri at Alliance Credit Union

Alliance Credit Union is a leader in the St. Louis area financial community, providing the best in service and rates to our members. At Alliance Credit Union, our people are our greatest differentiator and have a competitive advantage in the markets we serve. We are all united in delivering the best experience for our members. We work together each day to foster an inclusive workplace culture where all our employees feel respected and valued and have an opportunity to contribute to the Credit Union's success. You will never be just a number at Alliance!In addition to our amazing culture, we offer:

Competitive pay and yearly merit increases

Full benefits package including medical (as low as $12/week), dental, and vision.

HRA & FSA

Employer paid life insurance and disability benefits (STD & LTD)

401K with an 8% employer match

11 paid Holidays

Generous PTO (starting at 15 days per year) and 2 service days per year.

An Employee Assistance Program (EAP)

Annual bonuses

Employee events, birthday celebrations, and much more!

Position Overview:The Branch Manager (along with other members of the management team) is responsible for the day-to-day activities and member service in the branch. The BM is a vital link in the development and retention of Alliance Credit Union branch staff. This position requires excellent leadership skills, attention to detail, and the ability to set priorities & complete goals. Alliance Credit Union BMs are take-charge individuals who exhibit a high degree of enthusiasm, will recommend positive changes, and are always striving to achieve member sales and service excellence. The BM will work closely with all departments to bring the Alliance Credit Union Brand Promise and Brand Experience to life within the branch daily. Staff and Members will rely on this position to provide a friendly teamwork atmosphere built on a foundation of trust and financial stability. Primary Duties & Responsibilities:

Oversee Daily Branch Operations: Direct and supervise all branch functions, including staff scheduling, workflow, and daily activities to ensure efficiency and service quality. Complete other projects or duties as assigned.

Staff Leadership & Development: Provide coaching, evaluations, and training for staff; foster a positive work culture in coordination with HR.

Promote Products & Achieve Goals: Recommend credit union services, lead by example in meeting sales and productivity targets, and support marketing initiatives.

Member Service Excellence: Embrace and model Plus One service standards; handle escalated member complaints and ensure high levels of satisfaction.

Compliance & Documentation: Ensure accuracy and timeliness of branch reports, computer entries, audits, and adherence to credit union policies and procedures.

Security & Risk Management: Maintain a safe branch environment, oversee cash operations, lead robbery prevention training, and act as a back-up Security Officer.

ATM & Cash Transport: Serve on the ATM Response Team and transport cash within bonding limits; respond to ATM issues including after-hours.

Operational Improvements: Recommend and implement changes to enhance office efficiency and service delivery.

Budget Oversight: Monitor income and expenses against budget; suggest strategies to optimize revenue and control costs.

Cross-Branch Support: Provide backup leadership to other branches and assist in special projects or extended scheduling needs as directed by senior management.

Qualifications and Skills: Skills:

Strong leadership in coaching, motivation, and staff management.

Advanced performance in member transactions and branch operations.

Excellent communication, organizational, and multitasking abilities.

High proficiency in problem solving, decision-making, and time management.

Advanced computer and consumer math skills.

Ensure operational compliance and effective team performance.

Knowledge:

Deep understanding of credit union operations, regulations, and services.

Proficient in general ledger use and balancing reports.

In-depth knowledge of policies, procedures, and ethical standards.

Strong grasp of cross-functional roles within the organization.

Confident in recommending products to meet members’ needs.

Attitude:

High integrity, confidentiality, and professionalism.

Member-focused with a friendly, solution-oriented mindset.

Self-motivated, calm under pressure, and team oriented.

Willingness to lead, train, and support others.

Positive, ethical representation of the organization always.

Work Conditions:

Retail financial services setting.

Ability to lift up to 50 lbs.

Travel is required for meetings, training, and events (within the Greater St Louis area).

This position is subject to temporary or permanent assignments at any Alliance Credit Union location.

Saturdays may be required.

Overtime may be required.

The above description is not all-inclusive, and the individual may perform other related business duties as assigned. It is intended to describe the general nature and level of work being performed. The Credit Union President reserves the right to revise or change the duties of this position at any time. The position may also be merged or eliminated as conditions warrant. This position description does not constitute a written or implied contract of employment. Alliance Credit Union is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Credit Union will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with Alliance Credit Union. To apply, or see other openings at Alliance (if any): https://alliancecu.com/careers/