Account Manager, Client Partnerships in Austin, Texas at Marco Fine Arts

Marco Fine Arts | Austin, Texas | Hybrid — min 3 days per week in office

Position Summary

Marco Fine Arts (MFA) is a leader in fine art publishing and print-on-demand manufacturing, partnering with high-profile artists and brands during an exciting period of growth.

We are seeking a highly organized, client-focused Account Manager who combines the relationship-building skills of an agency account executive with the executional strength of a project manager. This person will own client relationships and projects from initial brief through planning, production, and final delivery, ensuring that client expectations, timelines, and business objectives are met.

The ideal candidate is comfortable managing multiple clients and complex projects simultaneously, coordinating across Sales, Planning, Production, and Operations, and proactively solving problems before they impact the client experience. They bring a service-oriented mindset, commercial awareness, strong follow-through, and the ability to identify opportunities to grow existing accounts.

Key Responsibilities

Client Relationship & Account Growth

· Serve as the primary day-to-day contact for a portfolio of clients, building trusted relationships and understanding their goals, priorities, and business needs.

· Lead client communications, status meetings, presentations, and follow-ups to maintain alignment and build long-term partnerships.

· Identify and pursue opportunities to grow existing accounts through upselling, cross-selling, new products and services, and relationships across client organizations.

· Proactively address client concerns, manage expectations, and resolve issues while maintaining strong client relationships.

· Monitor account revenue, retention, and profitability against agreed goals; develop account plans and take action to address gaps and support growth.

· Review account pricing and margins, communicate approved pricing changes, and obtain required approvals for discounts or other exceptions.

Project Management & Execution

· Own projects from kickoff through completion, translating client needs and briefs into clear scopes, timelines, deliverables, and action plans.

· Coordinate customer onboarding and product launches, ensuring account setup, product information, pricing, artwork approvals, and internal readiness are confirmed before launch.

· Manage multiple projects and deadlines simultaneously, tracking milestones, dependencies, approvals, and next steps.

· Communicate project status, risks, changes, and potential delays proactively to clients and internal stakeholders.

· Manage revisions, approvals, and changing priorities while balancing client expectations, quality, timing, and business needs.

· Maintain accurate account and project records in CRM and relevant internal systems, including key decisions, commitments, and follow-up actions.

· Manage client expectations and own communication and follow-through on quality, production, shipping, and billing issues, coordinating with responsible teams and escalating as needed through resolution.

Planning, Reporting & Collaboration

· Partner with Planning and Operations to evaluate account performance, anticipate upcoming needs, and align seasonal plans with business objectives.

· Obtain customer forecasts, promotion calendars, and expected order volumes; communicate changes early to help Planning and Operations prepare inventory and capacity.

· Prepare clear account performance reports and project updates for clients and leadership, highlighting risks, opportunities, and required actions.

· Use data and client feedback to identify process improvements, strengthen account performance, and support growth.

· Build effective working relationships across teams to keep projects moving and deliver a consistent client experience.

Qualifications

· 2–5 years of relevant experience in account management, advertising agency client services, integrated marketing, campaign or project management, creative production, or a related client-facing role.

· Demonstrated ability to manage multiple clients and projects, plan and track deliverables, coordinate stakeholders, and follow through to completion while balancing competing priorities.

· Excellent written and verbal communication skills, including confidence leading client conversations, presentations, and status updates.

· Demonstrated success growing existing accounts, with the commercial judgment to balance client needs, revenue opportunities, and profitability.

· Tenacity, resilience, and the ability to influence decisions, navigate difficult conversations, and follow through on commitments.

· Proficiency in Microsoft Office, particularly Excel and PowerPoint; familiarity with CRM, project management, or work-management platforms.

· Ability to work independently while collaborating effectively with cross-functional teams.

· Ability to learn MFA’s products, production processes, lead times, and fulfillment requirements and use that knowledge to set realistic client expectations.

· Must be based in or near Austin, Texas, and able to work onsite three days per week.

Preferred Experience

· Experience coordinating creative deliverables, campaign assets, product launches, production workflows, or other deadline-driven projects.

· Exposure to manufacturing, print-on-demand, eCommerce, retail, or physical product production.

· College degree preferred.

Direct experience in fine art or manufacturing is not required but is a plus. Candidates from advertising agencies, creative services, marketing, brand partnerships, or other project-driven client services environments are welcome if they demonstrate strong project ownership and client management skills.

We are an equal opportunity employer and are committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by law.