DEERS Technician in Alexandria, Virginia at CALIBRE Systems Inc

CALIBRE is an employee-owned, mission-focused solutions and digital transformation company.

CALIBRE is seeking a DEERS Technician to support personnel services and identity management operations in Area Support Group – Jordan (ASG – Jordan).

The DEERS Technician is responsible for operating and maintaining DEERS services, ensuring accurate processing of personnel records and maintaining site security and compliance requirements.

Minimum Qualifications (Required for Submission)

• Minimum of one (1) year customer service experience in a professional office environment
• Ability to become certified as a DEERS/RAPIDS operator prior to unsupervised duties

• Provide DEERS services including enrollment and record updates
• Operate within RAPIDS/DEERS systems
• Manage daily operations of the DEERS site
• Serve as Site Security Manager, ensuring accountability of materials and system access
• Complete required training and certifications (e.g., JKO)
• Provide customer service to military personnel and families
• Prepare and submit monthly workload reports
• Maintain compliance with all security and operational procedures

• U.S. Citizenship required
• Must have an active Secret security clearance
• Knowledge of DEERS/RAPIDS systems and processes
• Strong attention to detail and data accuracy
• Customer service and communication skills
• Ability to manage secure systems and sensitive information

• Experience in DEERS, RAPIDS, or personnel administration systems
• Experience in military personnel or administrative support preferred