HR SHARED SERVICES REP at LifeBridge Health – OWINGS MILLS, Maryland

The HR Shared Services Representative provides support for all HR transactional needs, supporting the entire LifeBridge Health enterprise. Acts as a SME in HR policies and procedures regarding HR transactional processing and resolves employee inquiries via phone or email in timely manner.

Customer Service: Provides LBH employees with timely, accurate responses to inquiries regarding HR policies, procedures and processes via phone or email using judgment and in accordance with approved policies and procedures. Responds timely and accurately to inquiries from employees, managers, and HR site partners regarding the processing of HR transactions, policies, and procedures. Handles complex employee inquiries which requires research and follow-up on a variety of HR issues, including but not limited to bonus processing, tuition assistance, HR transaction processing, etc. and focuses on solutions or resolutions. Communicate information and ideas both by phone and email so that others will understand. Seek guidance from manager or other HR stakeholders when unsure of the answer to provide the most accurate information back to the employee.

Transaction Processing: Processes HR transactions accurately based on research, employee-specific information, and process rules. Processes personnel changes into INFOR, e.g., new hire related data, employee transfers, address changes, emergency contacts, contractor conversions, Provider transmittals, etc. Collaborates with manager to update documentation regarding Shared Services processes and procedures. Inspects and evaluates quality of work; adhering to peer review process.

Case Management: Provides records and appropriate documentation of employee interactions and transactions, when appropriate. Gathers appropriate information and identifies areas that need further research; works with subject-matter experts and manager and responds back to customers with appropriate outcomes. Utilize Cherwell to document all processed transactions for each employee for tracking and future referencing. Partners with other service center staff to resolve issues or for supplemental information. Follow-up with employees within a 24- hour period either by phone or email, as appropriate. Takes initiative to maintain current knowledge and understanding of HR policies, practices, systems and procedures. Identifies the need to update online resource materials and makes recommendations to the Manager. Basic Excel knowledge required. Advanced Excel knowledge preferred.