Office Lead - Phoenix (Shea & Tatum) at IRONWOOD PHYSICIANS,P.C. – Phoenix, Arizona

At Ironwood, care is personal—and so is our team culture. Our Phoenix location is looking for experienced Office Lead who value consistency, show up for their patients and coworkers, and are ready to build something long-term with a workplace where teamwork is the standard. Are you passionate about patient care and ready to make a difference in the lives of those battling cancer? Ironwood Cancer & Research Centers is for you! Apply directly at www.ironwoodcrc.com and click on Join Our Team at the bottom of the home page for all positions.

Position Summary:

Assists in monitoring the efficiency of the office support team. Coordinates the activities of the office team and provides coverage as needed.

Essential Duties

Provide cross-coverage and support for Medical Assistant, Surgery Scheduling, and Front Office in our Women's Center Office functions.Coordinate daily clinical support, balance office and schedules, and ensure efficient task distributionSupport workflow optimization, referral relationships, and quality improvement initiativesTrain staff, conduct competency assessments, and perform auditsManage team communications (inboxes, voicemails, portal messages, RX line)Serve as first point of contact for patient and staff concerns while promoting a positive team cultureTravel between offices as needed and perform additional duties as assigned

Knowledge, Skills & Qualifications

Strong computer, typing, and EMR skills; ability to work safely in a fast-paced environmentPrior medical assisting experience REQUIRED, including vital signs and physician-directed tasksExcellent organizational, communication, and customer service skillsKnowledge of HIPAA regulations; familiarity with diagnostic testing and radiation procedures preferredExperience with chemotherapy drugs/supplies and bilingual skills are a plusReliable, flexible, self-motivated, with a stable work history