Member Services Specialist in Phoenix, Arizona at Arizona Central Credit Union

Arizona Central Credit Union Ranked Top 10 Credit Unions in AZ for 2024

"Ranking Arizona: Top 10 credit unions for 2024" AZBIGMEDIA

Arizona Central Credit Union offers a comprehensive benefits package, including medical, dental, vision, 401k with up to 6% match, an employee assistance program, and much more.

Role:
This position will be responsible for providing administrative and operational support to AZCCU staff and the Support Services department.

Summary of Responsibilities:

• Assists ACCU staff and members via phone/email/instant messaging by answering questions/concerns and providing information regarding accounts
• Perform transfers, stop payments, adjustments, loan advances, and other transactions
• Performs required research to assist member-facing staff with corrections/explanations of transactions on accounts
• Provide members and staff copies of checks, statements, or other documents
• Process Mobile Remote Deposit Capture deposits and registrations
• Order, block, review, research, and/or update plastic card information and provide explanations to members or staff
• Review and process daily audit reports
• Research requests to ensure compliance with regulations and protection of member and credit union assets
• Process plastic card disputes and contact staff or members when additional documentation is necessary in compliance with required deadlines
• Process all returned/undeliverable cards and ensure cards are canceled/destroyed under dual control
• Review/processing of deceased member paperwork to ensure documents are complete
• Provide member support for Zelle/Funds Transfer-related issues

Hours:

• Monday - Friday: 8:30 am - 5:30 pm
• Rotating Saturdays: 10:00 am - 2:00 pm
• Hybrid work available after three months.

Experience: One to three years of similar or related experience