Registration Assistant I at Harrisburg University – Harrisburg, Pennsylvania

This full-time position provides direct administrative assistance for the Records and Registration Office, coordinating day-to-day front-end office operations and maintaining student records.

Key Role Accountabilities

• Serves as a contact for the Records and Registration Office, managing phone inquiries, assisting walk-ins, and supporting student registration processes.
• Processes internet submissions, updates demographic data, and assists students with the online registration process.
• Manages student files (new, active, inactive), downloads syllabi for repository, and uploads dismissal documents to student records.
• Supports the Freshdesk ticketing system, assists with database cleanup, and provides various reports as needed.
• Process routine forms, reports, correspondence, and third-party enrollment verification/certification letters.
• Assists with scheduling, including 25-Live room scheduling and undergraduate student scheduling.

Minimum Role Requirements

• Bachelor's degree or equivalent experience in higher education.
• At least 2 years of experience in administrative support or a related role; experience with database systems and data management tools is a plus.
• Strong attention to detail and a high level of accuracy.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word).
• Strong analytical and problem-solving skills and the ability to manage multiple projects concurrently with frequent interruptions.
• Good communication skills, both written and verbal, with the ability to develop effective working relationships within a fast-paced, multicultural environment.
• Available to work occasionally on Saturdays throughout the year.