Assistant Branch Manager 1 in Dothan, Alabama at Troy Bank & Trust Company

Troy Bank and Trust is pleased to announce an opportunity to join our team in the Wiregrass Market.

Our Dothan MidTown Branch is looking for a full-time experienced, energetic, and motivated Assistant Branch Manager that will aid with overseeing and coordinating all operations of the branch to support our Wiregrass Market. This position assists with managing the retail performance of the branch by providing exceptional customer service, coaching employees, and achieving sales goals while ensuring compliance with policies, procedures, and regulatory requirements. In addition, the Assistant Branch Manager will manage employees and lead day-to-day responsibilities with the potential for multiple branch locations within our Wiregrass and Legacy Markets.

This is an excellent opportunity for an experienced manager to contribute to the growth and success of Troy Bank and Trust. If you are a leader with a strong background in banking or management, we invite you to apply to join our growing team!

Responsibilities include but are not limited to:

• Provides leadership and direction for all branch sales goals and operations. Adheres to all operational and security policies, procedures, compliance with all applicable regulations and is responsible for resolution to any exceptions, violations, or escalated issues. Responsible for all audit requirements.

• Leads the branch through structured formal coaching, one-on-ones, regular huddles, branch meetings, and performance appraisals related to sales, customer service, and operations.

• Leads by example and directs all retail staff in identifying and capitalizing on all opportunities and reaching and/or exceeding branch sales goals. Meets all personal assigned goals as well.

• Applies prudent business practices to enhance revenue, manage expenses effectively, and support business growth while consistently exceeding customer needs and expectations.

• Manages staff schedules for branch to ensure adequate coverage, including handling last-minute scheduling changes. Remains flexible in work schedule to include opening and closing branch as needed and willingness to assist other branch staffing needs.

• Aids other branches by sharing staffing resources and/or serving as branch manager as needed.

• Supports retail staff in their career development with in-house training, webinars, and utilization of all resource tools.

• Maintains Customer Service standards through effective leadership and management. Maintains a high level of customer service and knowledge of bank products and services.

• Provides feedback on customer concerns relating to product features, pricing, new product development needs and services.

• Engages in community and civic activities as an ambassador for the Bank.

Education/Experience:

• Bachelor's degree or equivalent education and related training.

• Three or more years of experience in banking or management within a corporate sales culture may be substituted.

• Demonstrated proficiency in supervising and motivating subordinates.

• Proven ability to provide leadership and to handle multiple priorities under time constraints.

• Solid working knowledge of Windows and Microsoft Office software.

Required Skills/Abilities:

• Customer satisfaction oriented.

• Proven dedication to excellence and achieving results.

• Excellent written and verbal communication skills.

• Strong interpersonal, sales, and relationship management skills.

• Strong analytical and problem-solving skills.

Other:

• Must work in person/office.

• Ability to travel to accommodate staffing needs as required to include temporary or permanent assignment.

• Ability to travel between all locations required for business meeting, interviews, employee counseling, and any other matters.

Pay rates for this opportunity will be based upon experience.

Must apply online at https://troybankandtrust.com/careers/

At Troy Bank & Trust, we work to provide the best of a local community bank, along with the technology, tools, and resources you would expect to find at a regional one. We are committed to offering competitive pay and benefits to include an annual discretionary bonus, health/dental/vision insurance, 401k profit sharing, group life insurance, group short/long term disability, paid time off, and education assistance. Whether it's delivering excellent customer service, being staffed with the best trained employees, maintaining a strong reputation, providing value by offering superior products and services, or engaging in our communities, we strive to ensure we truly are "the only bank you'll ever need!"

Troy Bank and Trust is committed to serving the needs of its community and has been doing so for over 100 years. Learn more about us at www.troybankandtrust.com

Equal Opportunity Employer/Veterans/Disabilities