Service Manager in Vacaville, California at Wise Auto Group

Automotive Service Manager
Location: Solano County, California
Lead a High-Performing Fixed Operations Team
We are seeking an experienced Automotive Service Manager to lead a busy, customer-focused service department within a growing automotive dealership group in Solano County. This is an outstanding opportunity for a proven leader who is passionate about developing people, maximizing profitability, delivering exceptional customer satisfaction, and building a culture of accountability.
If you are an experienced dealership Service Manager with a track record of improving service operations, increasing profitability, and creating an exceptional customer experience, we'd like to talk with you.
Responsibilities

• Lead all daily service department operations.
• Drive profitability through effective labor sales, technician productivity, and expense management.
• Coach, mentor, and develop Service Advisors, Technicians, Dispatch, and support staff.
• Monitor and improve CSI, manufacturer metrics, and online reputation.
• Ensure efficient scheduling, workflow, and shop capacity utilization.
• Review financial statements and key performance indicators to identify opportunities for improvement.
• Maintain compliance with manufacturer standards, warranty requirements, OSHA regulations, and California labor laws.
• Recruit, hire, train, and retain top service talent.
• Build strong relationships with customers while resolving escalated concerns professionally.
• Collaborate with Parts and Sales departments to maximize dealership performance.

Qualifications

• Minimum 5 years of automotive dealership management experience.
• Strong understanding of dealership fixed operations.
• Proven record of increasing gross profit, CSI, technician efficiency, and departmental performance.
• Experience managing multiple advisors and technicians.
• Excellent leadership, communication, and organizational skills.
• Strong understanding of dealership management systems (DealerTrack experience preferred).
• Valid California driver's license with an acceptable driving record.

What We Offer

• Competitive base salary plus performance-based incentive plan.
• Medical, Dental, and Vision Insurance.
• 401(k)
• Paid Time Off and Paid Holidays.
• Employee Vehicle Purchase Program.
• Professional Development and Leadership Training.
• Advancement opportunities within a growing dealership organization.

Pay Range
$100,000 - $225,000 annually, including performance incentives.
Actual compensation will be based on experience, qualifications, leadership background, dealership performance, and overall business needs. This position is eligible for incentive compensation based on departmental performance.
Join Our Team
If you're ready to take ownership of a successful service department and lead a team committed to excellence, we'd love to hear from you. Join an organization that values leadership, integrity, accountability, and continuous improvement while providing the resources and support needed to succeed.
Equal Opportunity Employer
We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law. Applicants must be authorized to work in the United States and successfully complete all pre-employment requirements consistent with applicable law.